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Twilio // platform for building messaging applications
 
Product, Full Time    Dublin, Ireland    Posted: Monday, July 25, 2022
 
   
 
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JOB DETAILS
 

See yourself at Twilio

Join the team as our next Project Manager I - Segment 

Who we are & why were hiring

Twilio powers real-time business communications & data solutions that help companies & developers worldwide build better applications & customer experiences.

Although we're headquartered in San Francisco, we have presence throughout the Americas, Europe, Asia & Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism & all forms of oppression & bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, & we're looking for more builders, creators, & visionaries to help fuel our growth momentum.

About the job

This position is needed to coordinate low to medium complexity projects/customer engagements for Professional Services delivery of onboarding engagements.

As a Project Manager, your primary focus will be running projects for onboarding engagements from our commercial accounts. We pride ourselves on service & evaluate ourselves on how well we serve each of our customers. So if you enjoy working with hard-working people, & helping to build a company that cares deeply about quality & lasting customer relationships, youve found the right place.

Responsibilities

In this role, youll:

  • Lead planning & management of both internal & customer-facing projects
  • Track delivery of services engagements & provide data to internal management
  • Effectively handle project backlog for portfolio of customer engagements
  • Work with team to develop standard methodologies & new processes for integration with internal teams & Professional Services clients
  • Work closely with Professional Services clients & internal teams including Sales, Customer Success Management, Solution Architects, Services Operations, & Services Engineering Product Development
  • Lead & drive ground-breaking Marketing Technology Programs focused on digital programs for key Commercial & select Enterprise accounts
  • Work with the Services Operations team on the monthly roll-up of key delivery metrics
  • Supervise & drive Professional Services operations metrics. I.e., collect data, develop reports for key performance indicators for the team.

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, & we encourage everyone who meets the required qualifications to apply. While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

  • Have 2+ years of dynamic experience working as a Project Manager 
  • Thrive in a fast-paced startup environment
  • Experience in high volume project coordination 
  • Have experience with multiple project management methodologies (including waterfall, SCRUM, & other Agile methodologies - preferred)
  • Are experienced using project management tools such as, Asana, SalesForce, MS Project, Jira, PSA tools

Desired:

  • Experience working closely with or implementing any of our Destination partners
  • PMI-ACP and/or PMP certification (or a similar accreditation)
  • Expertise in multiple areas of the MarTech ecosystem & concepts including attribution, Analytics, Adtech, CRM, Mobile, NPS, & more
  • Experience in writing Salesforce reports

Location

This role will be remote, based in Dublin

Approximately less than 5% travel is anticipated

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental & wellness leave, healthcare, a retirement savings program, & much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, & are always up for trying new things. That's why we seek out colleagues who embody our values something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering & donation efforts.

So, if you're ready to unleash your full potential, do your best work, & be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state & local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities & disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.

 
 
 
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