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DoubleVerify // digital media measurement software & analytics
Sales, Full Time    New York    Posted: Tuesday, May 04, 2021
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Sr. Director/VP, Global Accounts New York


Who we are

DV is the leader in digital performance solutions, improving the impression quality & audience impact of digital advertising. Built on best practices, DV solutions create value for media buyers & sellers by bringing transparency & accountability to the market, ensuring ad viewability, brand safety, fraud protection, accurate impression delivery & audience quality across campaigns to drive performance.

Since 2008, DV has helped hundreds of Fortune 500 companies gain the most value out of their media spend by delivering best in class solutions across the digital ecosystem that help build a better industry. Learn more at DoubleVerify .  

What youll do

The Sr. Director/VP of Global Accounts is directly accountable for process & people management of the Global Account Director Teams in both the US & EMEA offices at DoubleVerify. A critical front line function, the Global Accounts Team is responsible for the day to day customer relationship management, campaign management & execution, & fulfillment of all partner campaigns utilizing DoubleVerify products & services. The Sr. Director/VP Global Accounts will work closely across all teams & functions including Sales, Implementation, Product, Engineering & Finance to deliver world class customer service & solutions to market. 

  • Development & oversight of Global Account Directors (GADs) as well as Account Management related processes integral to DoubleVerifys Client Services organization
  • Design the proper & dynamic organizational structure for maximizing productivity & oversight of a growing, Global Account Director Team
  • Building processes & a support structure for global scale & quality
  • Cultivate the Global Accounts function at DoubleVerify through hands-on people management, including proactive skills development, coaching & mentorship
  • Develop & administer training programs for new hires as well as on-going training initiatives & activities
  • Development of standardized metrics by which performance is consistently measured
  • Evaluate team performance against service level agreements & quality metrics
  • Enforcement, monitoring & enhancement of all campaign related policies & procedures
  • Constantly monitor & improve customer satisfaction as it relates to the DoubleVerify campaign execution, implementation, & fulfillment processes
  • Enable active & comprehensive campaign & revenue management practices minimizing bookings to revenue variances
  • Proactively oversee DoubleVerifys portfolio, identifying growth opportunities & up-sell potential within existing client base
  • Understand, effectively communicate, & teach DoubleVerifys value proposition, technology, & partnerships as relates to growth of current & prospective client accounts
  • Ensure the successful management of customer expectations throughout the campaign lifecycle
  • Ensure the quality of services & solutions, including satisfactory resolution of all support requests, & troubleshooting of all reporting, ad-serving, or data issues
  • Develop proactive, transparent approach to campaign performance management across all partners & constituents
  • Develop & maintain strong, active relationships with clients at both senior & mid-management levels
  • Finesse sometimes complicated relationships across Advertisers, Agencies, Networks, Publishers, & 3rd Party Technology partners
  • Articulate requirements for systems & product enhancements & next generation tools
  • Special projects as identified by management

Who you are

  • 12+ years of customer support & customer facing experience, preferably in the online media industry
  • 7+ years of experience managing processes & small to medium groups of people in a fast paced, transactional oriented environment
  • Bachelor's degree from an accredited institution or equivalent work experience
  • Exceptional command of Microsoft Excel & PowerPoint
  • Direct people management experience in Account Management/Client Services with a deep understanding of the online advertising industry, comprehensive understanding the online media marketplace
  • Strong customer service & proven leadership across people management
  • Strong process management, business process re-engineering, & analytical skills
  • Proven ability to balance the need of the customer while maintaining corporate objectives
  • Ability to work with internal & external customers to find solutions to challenges
  • Organized with a rigorous attention to detail, drive for excellence, & a positive can-do approach
  • Passion to play a key role in driving a rapidly growing business to success in the advertising technology space
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