What's next in music happens on SoundCloud first. As the worlds largest open audio platform, SoundCloud is powered by a connected community of creators, listeners & curators who share, discover & influence whats new, now & next in music & audio.
Were seeking a Technical Account Manager to join the Content Operations team in our New York or LA office.
Being a part of the Content Operations team, you will play a key role in establishing & implementing processes & operations with rightsholders, labels & artists, building relationships & spreading an understanding of how SoundCloud works.
- Build deep, mutually beneficial relationships with rightsholders through clear, friendly & timely communication
- Represent rightsholders & creators operational, process & technology needs internally
- Create & implement policies & procedures to allow rightsholders to best use our unique platform & business model
- Provide exceptional support for rightsholders using the processes you have put in place
- Work closely with internal teams to manage issues & inquiries from rightsholders, labels & artists
- Lead & manage end-to-end integrations with new rightsholders to make their content available on the platform
- Interface with all relevant teams in developing new features, functions & tools
- Constantly evaluate, adapt & refine processes to improve the SoundCloud experience for artists, labels, & rightsholders
- Provide feedback & process management solutions to internal teams like Product, Engineering, Legal, & Copyright to represent the technical & operational needs
Required skills & experience:
- You are passionate about music & audio content
- You have 3+ years experience in the recording or publishing music industry
- You have experience managing operational relationships and/or digital supply chains
- You are comfortable in XML & common communication processes in digital media
- You are comfortable with basic SQL to get quick answers & regular reports to support our processes
- You have an understanding of intellectual property policies or legal affairs in digital media
- You take ownership of issues to find solutions & can manage multiple technical issues & cross functional projects
- You have the ability to break down & communicate complex, technical problems & solutions
- You are inquisitive, resourceful, & enjoy the process troubleshooting problems
Diversity at SoundCloud:
SoundCloud is for everyone. Diversity & open expression are fundamental to our organization; they help us build a social platform & global community where anyone can create, discover, & share sounds. We acknowledge the challenges in our industry & strive to develop an inclusive culture where everyone can contribute.