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What is Iora Healths Health Coach Talent Network? 

The Iora Health Talent Network is a group of prospective candidates to be considered for future opportunities. In this case, it means that the next time we open a role on the team for which you expressed interest, your resume will be one of the first reviewed. We may also want to talk to you now to learn more about you before needs arise. We have practices across both the West & East Valleys of the Phoenix area & are welcoming applicants for all locations.

While you wait to hear from us, please follow us on our social media pages if you are interested in learning more FacebookTwitterLinkedIn, YouTube, and Instagram.

The Role

The Health Coach is responsible for a panel of patients and, in collaboration with other members of an integrated primary care team, helps patients meet their preventive, chronic & acute care needs. Health Coaches engage patients & encourage them to take an active role in their health by providing them with the tools necessary to make healthy lifestyle choices & adopt lifelong healthy behaviors.

The Health Coachs primary responsibilities center around establishing trusting, supportive, collaborative relationships with patients & their families. Health Coaches build relationships with patients in a clinical setting, working alongside medical providers, other health coaches & a behavioral health specialist in a collaborative, empathetic team.

Reporting to the Clinical Team Manager, Health Coaches take on specific clinical, coaching, & operational responsibilities:

CLINICAL

  • Actively engage a panel of adult, pediatric, and/or geriatric patients.
  • Greet patients & families in reception, bring them back to rooms, establish an agenda, & work with the patient to ensure a pragmatic care plan is established.
  • Capture relevant information about the patients health & healthcare experience, take vitals, administer point-of-care testing, & perform standard age & condition-appropriate screening assessments
  • Take responsibility (in partnership with providers) for the health of a population of patients & monitor & track whether those patients are up to date on preventive measures
  • Learn about the chronic health conditions that span the patient population
  • Provide patient education on chronic disease management
  • Provide anticipatory preventive guidance to families with children

 COACHING

  • Establish healing relationships with members & families
  • Learn to employ confidence-promoting techniques in patient communication & develop patient self-efficacy to better manage health
  • Communicate with patients by phone & email & invite in the physician when necessary.
  • Help patients understand their chronic conditions, why they matter, & how they can manage them
  • Assist families & children in developing sustainable behaviors for wellness & prevention
  • Coach patients using an action-planning model based on motivational interviewing techniques
  • Collaborate with other team members to facilitate group events & classes for patients

OPERATIONAL

  • Assist with the coordination of care across the continuum, such as: scheduling appointments with specialists, coordinating referrals, & sharing or transferring information with the patients internal & external care team
  • Participate broadly in the daily operations of a primary care practice, such as: Answering incoming phone calls, assisting with front desk inquiries, & ensuring general upkeep of the clinical space
  • Learn core insurance benefits to facilitate care navigation
  • Present on areas of interest/expertise in health & wellness to team members & patients
  • Contribute to open team forums on problems & process improvements by listening, sharing input & ideas, & enacting decisions & plans.

Essential Qualifications:

  • Experience in a service environment
  • Able to articulate Iora values in relation to service & performance
  • Interpersonal communication skills with exceptional listening abilities
  • Compassionate, kind, & open-minded
  • Teamwork experience
  • Written communication skills
  • Excited about joining a young organization transitioning from its start up phase to one with more structured processes
  • Some clinical experience is a plus, such as EMT, MA, CNA, or Phlebotomy certification

Our Care Team 

Ioras care team is built on relationships.  Each team is comprised of Care Team Managers, Registered Nurses, Health Coaches/Medical Assistants & Operations/Administrative Assistants who all play a critical role in helping our patients live their happiest, healthiest lives. Together the team gets to know a patient beyond their symptoms. They spend more time with them, listen to them, & address all of their questions & concerns. We hire care team members that embrace the Iora values - serve with humility, demonstrate courage, act with passion, bring creativity, & feel empathy - & we create an environment where they can bring these values to their everyday work. 

About Iora Health

Iora Health is transforming health care, starting with primary care. We created a high-impact relationship based care model, that particularly benefits adults on Medicare & those who might need more attention. Our care model changes everything - the team, outcome-focused payment, customer service, & the technology that supports our care.

We know that when you invest in relationships with people, you can help them live happier & healthier. Our patients get a team that respects & listens to them. We get paid to keep our patients healthier, & it works - we are successfully improving the lives of our patients while lowering costs.

 
 
 
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