Hi, we're Oscar. Were hiring a Senior IT Technician to join our Information Technology team in our New York office.
Oscar is a technology-driven, consumer-focused health insurance startup founded in 2012 & headquartered in New York City. Our goal is to make health insurance simple, transparent, & human. We need your help to do so.
About the role:
Working with our IT team, you will serve as the front line for technical support. We are growing rapidly, & building most everything from scratch on Mac, Linux, & Chrome OS. The ideal candidate will be someone who enjoys supporting systems with automation & security in mind, as well as provides cross-support for the other Oscar offices.
- Develop a deep understanding of Oscars internal IT function to support end users as efficiently as possible & increase SLAs
- Follow existing policies & procedures when assisting clients, to ensure proper handling of requests, making suggestions for improvement when appropriate
- Comfortably participate in an on-call rotation to handle off-hours support requests
- Become familiar with our processes & procedures & be able to elevate the performance of this team with your own ideas & contributions
- Build a strong relationship with our amazing users & be able to assist them as they need
- Bring a can do attitude to all we do
- 3+ Years supporting large environments of Mac & Chrome OS users with an ability to patiently troubleshoot issues while helping to educate end users.
- Up to date knowledge about the latest tools & methods for managing these environments
- An excellent bedside manner, good written & oral communication skills
- Super presentation skills
- Experience with inventory control & provisioning laptops
- Demonstrated ability to meet deadlines, deliver results & exceed expectations
- You love owning things: youre proud of the things you build & thrive with responsibility
- Experience with call centers or phone systems (InContact, RingCentral, Google voice)
- Experience with Google Suite
- Experience with JAMF
- Ability to script in Python or BASH
- Establish business & technical boundaries & constraints
- A love for people that equals your love for technology
- Apple Certified Support Professional
- JAMF 100/200 Certification
- Experience with Bettercloud Workflows
- Familiarity with HIPAA & PHI compliance requirements & best practices
- Experience with HIPAA, SOX, SOC1, SOC2 Compliance
Life at Oscar:
At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves & find both belonging & support. We're on a mission to change health care -- an experience made whole by our unique backgrounds & perspectives.
We encourage our members to care for their whole selves, & we encourage our employees to do the same with comprehensive medical benefits, generous paid-time off, paid parental leave, retirement plans, company social events, stocked kitchens, wellness programs, & volunteer opportunities.
Oscar applicants are considered solely based on their qualifications, without regard to applicants disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (email@example.com) to make the need for an accommodation known.
Pay Transparency Policy:
Oscar ensures that you won't be discharged or discriminated against based on whether you've inquired about, discussed, or disclosed your pay. Read the full policy here.