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Peloton delivers live-streaming instructional content to the most technologically advanced indoor cycle.
 
New York City    Posted: Wednesday, March 13, 2019
 
   
 
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JOB DETAILS
 

Are you passionate about identifying patterns & trends? Do you get a thrill when you find ways in which teams can work more efficiently & drive better KPIs? Peloton is looking for an experienced Business Analyst who is ready to take on the challenge of providing deep insight into the activities & output of the IT Service Organization.

As a Business Analyst- Service Delivery, you will conduct detailed analysis of IT Infrastructure & Operations core service catalogue & build & maintain detailed reports relative to & our mission of providing value to the business. You will assist in planning, organizing, & conducting detailed management analytical studies & process reviews to define problems, identify deficiencies, & find solutions which provide the basis for management decisions.

An ideal candidate enjoys challenges & is able to realistically set & meet deadlines. Projects could include enhancements to existing applications & systems, implementation of major new applications, or process improvements. The IT Business Analyst will also assist in driving the IT Infra Ops quarterly roadmap using OKRs pulled together from data analysis.

PRIMARY RESPONSIBILITIES:

  • Develop & demonstrate broad knowledge of Enterprise Technology infrastructure
  • Analyze IT project requests
  • Perform background research on proposed products or solutions
  • Develop & document functional & technical requirements working with IT professionals & vendors
  • Summarize & present solution alternatives with their associated costs & make recommendations based on the business & technical needs
  • Produce business analysis deliverables for projects such as: SWOTanalysis, cost benefit analysis, return on investment, feature/gap analysis, & feasibility analysis
  • Identify business process bottlenecks & recommend process improvements
  • Conversion of data from legacy reporting, systems, & applications to new applications & systems
  • Participate in the deployment of enhancements, upgrades, & major implementations
  • Develop Training Documents & assist with end user training as necessary
  • Develop & distribute monthly EIT KPIs
  • Create custom reports and/or dashboards for internal & business stakeholder use
  • Review, analyze, & evaluate processes, systems, & user needs for planned projects based on the business plan of the enterprise.
  • Proactively apply analytical & research skills to monitor trends & elevate issues
  • Communicate with business users in an effective manner via meetings, emails, & onsite visits to review functionality, status, decision points, recommendations, & increase utilization of application/system features
  • Contribute to an environment focused on continuous improvement, by soliciting & reviewing feedback, & making improvements to provide better service
  • Support change management processes
  • Escalate issues appropriately where necessary

REQUIREMENTS

  • Work independently with limited supervision in a hands-on role
  • Advanced knowledge of Google Sheets (vlookups, pivot tables, etc)
  • Experience working with Atlassian suite of tools (Jira, Confluence, Jira Service Desk, etc)
  • Strong analytical skills required, including a thorough understanding of how to interpret business needs & translate them into operational requirements
  • Ability to express complex technical concepts effectively, both verbally & in writing
  • Ability to work well with people from different disciplines with varying degrees of technical experience
  • Excellent troubleshooting & problem-solving skills
  • Bachelors Degree or equivalent experience (Information Technology, Business Administration preferred)

NICE TO HAVE

  • ITIL training or certifications, or experience in an ITIL-aligned environment

ABOUT PELOTON:

Founded in 2012, Peloton is an innovative tech company that brings members the best workouts possible, all from the convenience of their own home via the Bike,Tread & iOS App platforms. Peloton uses technology & design to connect the world through fitness, empowering people to be the best version of themselves anywhere, anytime.

Peloton believes in taking risks & challenging the status quo by continuously innovating & improving. We put our users, members, & customers first & we obsess over every touch point of the member experience be it the studio, product or showroom. We like to hire the best & encourage all our associates to be Pelotons brand ambassadors. Most importantly, we know that together we go far.

 
 
 
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