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Twilio // platform for building messaging applications
Irvine, California, United States    Posted: Friday, September 25, 2020
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Because you belong at Twilio.

The Who, What, Why & Where

Twilio is growing rapidly & seeking a Technical Program Manager (TPM) who is passionate about technical operations & engineering efficiencies.  This role will lead technical & operational programs across Email Platform within R&D, while collaborating with all other organizations at Twilio that are impacted by these programs.  


Twilio is looking for a TPM who lives the Twilio Magic & has a demonstrated track record of leading technical projects or operations.  They also have:

  • Background in SaaS Development or operations in a distributed systems environment 
  • Excellent Problem Solving & Troubleshooting skills
  • Ability to handle multiple competing priorities in a fast-paced environment.
  • Ability to effectively communicate across all levels of the organization from engineers to executives  
  • Exemplary verbal & written communication
  • Highly accountable with a demonstrated ability to think strategically
  • You have previous experience in email business and/or platform projects
  • 5-8 years experience in a technical program management or operational role
  • 5+ years experience working with AWS, Google, Azure or other public cloud providers
  • BA/BS degree in engineering, computer science or equivalent experience


As a Technical Program Manager you will live the Twilio Magic values:

BE AN OWNER:  Lead & manage successful delivery of high impact & highly cross-functional program initiatives while coordinating with Product & Engineering teams to drive execution 

WRITE IT DOWN:  Document program/ project plans for complex cross-team initiatives & work with multiple teams both inside & outside of Email Platform to drive results on-schedule.

DRAW THE OWL: Contribute to the definition, development & tracking of effective metrics & operational improvements.  Gather data from BU teams, industry best practice to lead the definition & adoption of best practices that contribute to operational efficiency

RUTHLESSLY PRIORITIZE:  Drive strategic cross-functional planning, leading discovery & prioritization by closely partnering with engineering leads to develop program plans, including roadmap, dependency identifications & resourcing plan.


You have an opportunity to deliver top priority programs for the Email Platform & Twilio, & directly impact improvements in efficiency, transparency, & predictability.  You will partner with some of the best & brightest individuals to continuously improve the quality of our products while improving our engineering efficiency.

Twilio is a company that is empowering the worlds developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, & your entire employee experience. We only win when our employees succeed & we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, & innovation & we want you & your ideas to thrive at Twilio.


This position will be located in our Irvine office or remotely in the United States. Around the world, Twilio offers benefits & perks to support the physical, financial, & emotional well being of you & your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers experience,  understands that this is a marathon, not a sprint; that continuously & purposefully builds an inclusive culture that empowers everyone to do their best work & be the best version of themselves.

About Us

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video & email by virtualizing the worlds communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the worlds most demanding applications. By making communications a part of every software developers toolkit, Twilio is enabling innovators across every industry from emerging leaders to the worlds largest organizations to reinvent how companies engage with their customers.

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