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Tripadvisor // enabling travelers to plan & book trips
Design, Full Time    New York City    Posted: Thursday, December 02, 2021
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We believe that we are better together, & at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, & experiences, so we can collectively revolutionize travel & together find the good out there.

Tripadvisors Research team seeks an experienced UX researcher to work directly on projects that impact the companys key B2C marketing & product initiatives. Research projects range from exploratory to evaluative, from surveys to usability testing.

The responsibilities for this position are primarily split across: 1) Supporting UX Research initiatives across Tripadvisor B2C products; 2) Leading independent research for Tripadvisor B2C; 3) Manage B2C Product Benchmarking studies; 4) Administrative support (e.g. managing relationships with outside vendors, programming surveys, & owning research databases & archives).

The right candidate will be experienced in qualitative methods such as in-depth interviewing & usability testing, experienced with designing surveys & basic survey analysis, passionate about research & travel, comfortable in a fast moving organization, & excited to collaborate.

Specific responsibilities include:

  • Identify & optimize key opportunities to develop user insights & influence customer behavior to drive towards Tripadvisors goals

  • Define research strategy & manage projects across a variety of methodologies

  • Design from scratch & conduct qualitative studies (usability studies, click-tests etc.), analyze data, & share findings  

  • Create & field surveys, analyze responses, & report findings

  • Maintain ongoing research initiatives including projects with external research vendors

  • Communicate research findings internally in clear & compelling ways

  • Work cross-functionally with design, marketing, & product management leadership

Hiring requirements:

  • Minimum BA/BS degree in psychology, communication, statistics or other related field

  • Advanced degree in HCI or other behavioral or social sciences a plus

  • 5+ years of professional applied research experience

  • Extensive experience with qualitative research methods

  • Understanding of quantitative research methods (e.g. surveying) & basic statistics

  • Experience working with social media and/or social network sites a plus

  • Detail oriented & able to manage multiple projects simultaneously

  • Ability to present clear results

  • Ability to ask, & answer, meaningful & impactful questions

  • Clear communication

We strive to create an accessible & inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at



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