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Ritual // social food ordering app
 
Halifax    Posted: Saturday, June 15, 2019
 
   
 
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JOB DETAILS
 

*Please note this is a 3 month contract

What Is Ritual?

Ritual is about applying mobile technology, CRM, & world-class operations teams to redefine the way millions of people interact with local businesses everyday.

Ritual is a technology company & a smartphone app which provides instant access to a complete assortment of everyday coffee & food items from local spots - at the push of a button.

Your Role

At Ritual, amazing service is at our core. Were obsessive about wowing our merchant partners & via the support we provide them, & our continued growth & success depends directly on our ability to scale & improve upon that amazing service.

In this role, youll be one of the operations teams merchant device, installation, & troubleshooting gurus. Leveraging your unparalleled empathy & charm you will work alongside one of our account managers to get new merchants set up on Ritual & help existing merchants with any issues.

About you

All things technology fire your up! When family & friends can't get their new tech working, you are the first person they call. You are also naturally gifted at service & people management & can quickly develop meaningful relationships. You like rolling up your sleeves & getting your hands dirty & would rather be out working with customers than cooped up in the office all day.

You are prepared to

  • Be the voice of Ritual to our merchants
  • Manage the prep of devices for deployment
  • Make visits to merchant sites to map their business processes, deploy the Ritual merchant device & merchandise, & gather missing menu information
  • Ensure that all the merchant pre-launch boxes are checked, all surfaced issues are solved, & that a merchant is launch-ready
  • Solve our most difficult merchant device wifi network issues

Requirements

  • Student or Recent Graduate with a Diploma / Bachelors degree, able to commit to 20-25 hours/wk
  • Great real life technical problem solving chops. You are a master of tinkering with technology & making it work
  • Excellent interpersonal skills. You are comfortable dealing with customers & merchants alike.
  • A great teacher & influencer. Youre able to train people to use new tools, regardless of their technical abilities, & can convince them to adopt new processes to improve the way things are done
  • Superior organizational skills & great follow through on tasks
  • Passion for coffee, food, & people

BENEFITS

A welcome bonus in Ritual credits, in-house training with the Ritual team, flexible working hours, & a great opportunity to work alongside operations & sales team members on the Ritual team.

 
 
 
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