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Visa // credit cards
   Posted: Thursday, October 03, 2019
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  Company Description

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable & secure payment network - enabling individuals, businesses, & economies to thrive. Our advanced global processing network, VisaNet, provides secure & reliable payments around the world, & is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, & fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network & scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, & be part of an inclusive & diverse workplace. We are a global team of disruptors, trailblazers, innovators & risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, & doing meaningful work that brings financial literacy & digital commerce to millions of unbanked & underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Job Description

Senior Dispute Representatives are responsible for facilitating the research & resolution of simple dispute claims & over time & through on-the-job experience, acquiring the skills & knowledge required to manage more complex dispute related work.The position is responsible for processing basic disputes for Prepaid, Debit or Regionals on behalf of Dispute Analysis & Support (DAS) clients. Working primarily fraud cases, they will learn systems & dispute processes.

  • Basic Qualifications

  • Minimum of 6 months of work experience or a Bachelors' Degree

  • Preferred Qualifications

  • 3 years of experience working in banking or a merchant acquiring, card issuing, or back office banking environment
  • Experience in a dispute resolution management or loss recovery role, although this is not a requirement

  • A proven track record for making sound decisions based on available evidence, managing both short & long-term goals, & achieving high quality operational results

  • Qualified individuals will possess the initiative & judgment to ensure customer expectations & service levels are exceeded

  • Good verbal, written, & interpersonal communication skills are required

  • Proficient knowledge of Microsoft Office, specifically Excel

  • A fundamental knowledge of the payment processing industry

  • Essential Functions

  • Review evidence or case presented & leveraging Network (Visa, MasterCard, Regional Network, etc.) dispute resolution management rules to determine the validity of each claim & its potential for recovery

  • Utilize Network dispute process to attempt recovery on behalf of Visa DAS Clients, ensuring that disputes are submitted in accordance with Network Operating Regulations, & that all required evidentiary & technical conditions & requirements are met

  • When disputes are challenged by the opposing party via a representment, collaborate with senior staff to review the new evidence to assess its validity and

    • Resolve the claim or counter-challenge the representment through Visa's pre-arbitration, pre-compliance, arbitration, or compliance process or

    • Pass dispute to DAS Client to decision

  • Work & balance Incoming/Outgoing disputes with Visa DPS settlement & Network financial general ledger (Regional only)

  • Communicate via email & phone to Visa DAS Clients & Network associates as necessary

  • Submissions without approval are capped at $1000 per claim at the representative level

Additional Information

Work Hours

  • Incumbent must make themselves available during core business hours

  • Work off business hours as required

Travel Requirements

  • This position requires the incumbent to travel for work 0% of the time.

Physical Requirements

  • This position will be performed in an office setting. The position will require the incumbent to sit & stand at a desk, communicate in person & by telephone, frequently operate standard office equipment, such as telephones & computers, & reach with hands & arms.

EEO Statement

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines & applicable local law.

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