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Braze delivers customer experiences across email, mobile, SMS, & web. Customers, including Seamless, HBO, Disney, Urban Outfitters, & Venmo, use the Braze platform to facilitate real-time experiences between brands & consumers in a more authentic & human way. And we do it at scale each month, tens of billions of messages are sent to a network of over 2 billion active users through Braze.

Need more proof? Braze was named a Leader in the Gartner Magic Quadrant for Mobile Marketing Platforms in 2019. The company has also been named on the Forbes Cloud 100 Magazines 2019 Best Places to Work, & Crain's 2019 Best Places to Work in NYC lists.

WHAT YOU'LL DO

As a Strategic Customer Success Manager you will work closely with some of the worlds best known brands to help them realise value from their investment in Braze.

  • Be the face of Braze & primary relationship owner for your customers
  • Build strong relationships with your customers as a trusted advisor
  • Help your customers to realize ROI from Braze by working with them to build & support a comprehensive Success Plan in furtherance of their marketing & CRM strategies
  • Be a dedicated point of contact for strategy, product training, & non-technical support questions.
  • Drive adoption across multiple departments, stakeholders, & business users.
  • Consult with clients & help create technical game plans to seamlessly integrate Braze with their wider technology ecosystem
  • Be a thought leader for your customers, analyzing use-cases & recommending market/vertical best practices to enhance client marketing programs.
  • Be a Braze product expert, delivering training & workshops for your clients.
  • Work with commercial account owners & executive stakeholders at Braze to ensure successful renewals & up-sells.
  • Work with technical colleagues at Braze to bring their expertise to bear on your customers business challenges.
  • Solicit & synthesize customer product feedback to contribute to product development.

WHO YOU ARE

  • 5 years+ experience managing complex enterprise accounts (Fortune 100) (ACV of $250K or more annually) across multiple senior client stakeholders at a SaaS company
  • Significant project management experience and/or formal certifications (PMP, Agile, etc).
  • You have exemplary written & verbal communication skills coupled with unparalleled follow up skills. Clients have the impression that you listen & understand their problems.
  • Youre known for being a team player. We just cant emphasize this enough.
  • High level of intellectual curiosity. You see opportunity & growth in learning more about what you do & how it impacts others.
  • You have strong technical domain knowledge of two or more of the following: SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Analytics or Programming (HTML etc).

WHAT WE OFFER

  • Competitive compensation that includes equity
  • Flexible time off policy to balance your work & life
  • Free daily lunch & fully stocked kitchen with snacks & beverages
  • Excellent medical, dental, & vision coverage for you & your dependents
  • Life insurance, commuter benefits, & parental leave plans
  • Collaborative, transparent, & fun loving office culture.

In addition, this position is exempt under the provisions of the Fair Labor Standards Act.

If you are a California resident subject to the California Consumer Privacy Act,click hereto understand how Braze processes your personal information & how you can exercise your rights.

 
 
 
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