Member Experience Analytics Manager

Current is a leading U.S. fintech serving people who have been overlooked by traditional banks & one of the fastest growing companies with nearly 3 million members. Headquartered in NYC, our results-driven environment enables us to build better products, grow faster & empower everyone on our team to have an impact on our business & our mission to improve financial outcomes for our members.

About the role:

At Current, data is at the core of everything we do. As a Manager of Analytics you will work closely with the Member Experience team both at a high level to understand & analyze the health of KPIs, as well as at the ground level investigating past, current, & future member experience initiatives.  

Responsibilities:

• Conduct in-depth analyses which illuminate opportunities to improve the member experience & deliver intelligent, efficient customer service 

• Help the Member Experience team understand the health of our KPIs by developing & owning performance dashboards & alerting

• Provide data-driven recommendations to maintain & improve team KPIs

• Collaborate with Member Experience strategy, operations, product, & data science teams to define customer-facing experiments & iterate on results

• Help assess the impact of new product features on member experience

• Own data-driven operational processes 

• Continually push for ways to improve Member Experience data integrity, availability, & richness 

About you:

• Love numbers - nothing excites you more than diving into a fresh dataset

• Critical mindset & detail oriented - you consider problems from all angles to remove bias & touch bottom on key assumptions

• Creative problem solver - able to identify real obstacles & present viable solutions

• Results oriented - you are willing to get your hands dirty & do whatever it takes to ensure success.  You ground your contributions in real customer & business impact.

• Curious - you seek to understand the why behind the numbers & love nerding out over a new insight

• Highly technical - your SQL skills are the envy of all your friends & you pick up new tools easily

• Strong communicator - you enjoy sharing your work & clearly communicate takeaways & next steps

Requirements:

• Bachelors degree in Statistics, Engineering, Economics, Business, or related field

• 4+ years as an individual contributor performing quantitative analysis, preferably for an internet or technology company

• Ability to write & execute complex SQL queries

• Experience designing experiments, preferably in a business context

• Strong analytical, problem-solving, communication & collaboration skills

• Self-starter with a desire to learn & the ability to rapidly understand the business & its drivers

• Able to handle competing priorities & influence leadership decision-making

Benefits:

• Competitive salary
• Equity
• Discretionary bonus program 
• Flexible vacation policy
• Medical, Dental & Vision premiums covered at 100% for you & your dependents.
• Commuter Benefits