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Current // digital-first payments for families w/ children
 
New York City    Posted: Wednesday, September 22, 2021
 
   
 
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JOB DETAILS
 

Member Experience Analytics Manager

Current is a leading U.S. fintech serving people who have been overlooked by traditional banks & one of the fastest growing companies with nearly 3 million members. Headquartered in NYC, our results-driven environment enables us to build better products, grow faster & empower everyone on our team to have an impact on our business & our mission to improve financial outcomes for our members.

About the role:

At Current, data is at the core of everything we do. As a Manager of Analytics you will work closely with the Member Experience team both at a high level to understand & analyze the health of KPIs, as well as at the ground level investigating past, current, & future member experience initiatives.  

Responsibilities:

  • Conduct in-depth analyses which illuminate opportunities to improve the member experience & deliver intelligent, efficient customer service 
  • Help the Member Experience team understand the health of our KPIs by developing & owning performance dashboards & alerting
  • Provide data-driven recommendations to maintain & improve team KPIs
  • Collaborate with Member Experience strategy, operations, product, & data science teams to define customer-facing experiments & iterate on results
  • Help assess the impact of new product features on member experience
  • Own data-driven operational processes 
  • Continually push for ways to improve Member Experience data integrity, availability, & richness 

About you:

  • Love numbers - nothing excites you more than diving into a fresh dataset
  • Critical mindset & detail oriented - you consider problems from all angles to remove bias & touch bottom on key assumptions
  • Creative problem solver - able to identify real obstacles & present viable solutions
  • Results oriented - you are willing to get your hands dirty & do whatever it takes to ensure success.  You ground your contributions in real customer & business impact.
  • Curious - you seek to understand the why behind the numbers & love nerding out over a new insight
  • Highly technical - your SQL skills are the envy of all your friends & you pick up new tools easily
  • Strong communicator - you enjoy sharing your work & clearly communicate takeaways & next steps

Requirements:

  • Bachelors degree in Statistics, Engineering, Economics, Business, or related field
  • 4+ years as an individual contributor performing quantitative analysis, preferably for an internet or technology company
  • Ability to write & execute complex SQL queries
  • Experience designing experiments, preferably in a business context
  • Strong analytical, problem-solving, communication & collaboration skills
  • Self-starter with a desire to learn & the ability to rapidly understand the business & its drivers
  • Able to handle competing priorities & influence leadership decision-making

Benefits:

  • Competitive salary
  • Equity
  • Discretionary bonus program 
  • Flexible vacation policy
  • Medical, Dental & Vision premiums covered at 100% for you & your dependents.
  • Commuter Benefits
 
 
 
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