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Peloton // connected indoor fitness cycles
 
New York City    Posted: Thursday, July 07, 2022
 
   
 
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JOB DETAILS
 

ABOUT THE ROLE

Peloton is seeking a User Researcher to support the innovation, iteration, & optimization of our digital Apps. This User Researcher will work directly with Product Managers, Designers, Data Scientists & Engineers to better understand how users are interacting with Peloton products through user research & testing & to inform & evaluate new features & experiences developed by product teams.

This role will work on the Product Strategy User Research team & will report to a Senior Manager, User Research.

YOUR DAILY IMPACT AT PELOTON

  • Collaborate directly with Researchers, Product Designers, Content Designers, Product Managers, Data Analysts & Engineers to define & align on research objectives & methodologies. 
  • Build & execute research plans, choosing efficient methodologies (qualitative and/or quantitative) to answer Product & UX research questions that produce new actionable insights.
  • Work closely with Research Coordinators to define recruitment strategy, handle logistics & scheduling, & incentivize participants.
  • Regularly conduct discovery (user interviews, diary studies, surveys), tactical (e.g. iterative usability studies), & evaluative research (e.g., usability studies, concept evaluations, benchmarking, heuristic evaluations) on Peloton products, to identify pain points & ensure that the current experience is constantly improving.
  • Define, design & implement moderated & unmoderated usability studies on flat designs, prototypes, beta, & finished digital experiences.
  • Compile & present learnings to the relevant stakeholders in a clear & actionable way they can use to design product improvements.
  • Help to formulate research documentation to better understand Peloton-specific user behavior.
  • Document & track learnings gathered through testing & research so insights can easily be referenced & applied for future projects.

WHAT YOU BRING TO PELOTON

  • Master of basic usability testing, familiar and/or experienced with several other primary research methods
  • 2+ years of User Research & Testing experience
  • Analyze & synthesize research & testing data, & report it in a concise & actionable way
  • Develop processes to organize work across multiple people & teams
  • Strong analytical, & problem-solving skills
  • Versed in remote & in-person user research methodologies  
  • Communicate & utilize storytelling effectively
  • Eager to learn
  • Thrive on managing multiple priorities & executing projects
  • Open to learning new methodologies & tools
  • Work collaboratively in a team environment
  • Demonstrate initiative by acting as a self starter; operate autonomously & also accepts support & guidance that is offered while proactively seeking it when needed
  • Operate with attention to detail
  • Bonus: Degree in Human/Computer Interaction or Psychology, or equivalent experience

ABOUT PELOTON:

Peloton is the leading interactive fitness platform globally, with a passionate community of 7 million Members in the US, UK, Canada, Germany, & Australia. Peloton makes fitness entertaining, approachable, effective, & convenient, while fostering social connections that motivate its Members to commit to their fitness journeys. An innovator at the nexus of fitness, technology, & media, Peloton reinvented the fitness industry by developing a first-of-its-kind subscription platform that seamlessly combines the best equipment, proprietary networked software, world-class streaming digital fitness & wellness content, & best-in-class fitness experts & Instructors.

At Peloton, we motivate the world to live better. Together We Go Far means that we are greater than the sum of our parts, stronger collectively when each one of us is at our best. By combining hardware, software, content, retail, apparel, manufacturing, Member support, & so much more, we deliver an exhilarating fitness experience that unlocks our members' greatness. Join our team to unlock yours.

Peloton is an equal opportunity employer & committed to creating an inclusive environment for all of our applicants. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you would like to request any accommodations from application through to interview, please email:  applicantaccommodations@onepeloton.com

Peloton has a COVID-19 vaccination policy to safeguard the health & well-being of our employees & customers globally. All employees based in the U.S. & Canada are required to provide proof of vaccination, unless the employee has a Peloton-approved reasonable accommodation or as otherwise required by law.
 
 
 
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