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ClassPass // fitness subscription service
 
Sales, Full Time    New York, San Francisco, Missoula    Posted: Thursday, September 05, 2019
 
   
 
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JOB DETAILS
 

About the Role:

In this role, you are the face of ClassPass to our fitness partners. You confidently communicate the ClassPass value proposition, explain the usefulness of our tools & effectively troubleshoot partner issues. You also advocate for our partners internally, escalate bugs & communicate pain points & feature requests through the appropriate channels. This role provides the opportunity to learn the ins-and-outs of ClassPass & the fitness industry, develop client management skills & cultivate relationships with select partners.

The ideal candidate will leverage their outstanding communication skills & impeccable attention to detail to connect with partners & foster long-lasting relationships.

This is a role for those who have an interest in working with enterprise/national businesses & franchisees & are looking to build a career in Account Management & Client Services.

Responsibilities:

  • Works closely with Account Manager on transactional support across assigned partners
  • Work directly with enterprise-level, national partners & owns relationship with a subset of assigned partners
  • Drives & completes ad hoc projects
  • Respond to a high volume of emails
  • Deliver outstanding service to partners (studio, gym, wellness, etc.)
  • Master the ClassPass product, internal systems, & offerings to ensure thorough & clear communication & enforcement of policies
  • Consistently meet daily KPIs (key performance indicators) & quarterly OKRs (objective & key results)
  • Identify integration/tech issues & communicate properly to all internal teams
  • Leverage negotiation & persuasion skills to retain partners, increase product adoption & engage in custom negotiations
  • Identify & escalate operational inefficiencies that could allow us to provide partners higher quality service, more quickly

Requirements:

  • Bachelors degree
  • 2+ years of experience in client management, client support or similar role
  • Excel, SFDC, Tableau experience strongly recommended (not required)
  • Strong written & verbal communication skills
  • Strong interest in working with enterprise-level, national partners
  • Comfortable with data (or displays interest in learning)
  • Ability to learn, understand & follow processes
  • Attention to detail & ability to prioritize workload
  • Proven ability to balance added responsibilities with core expectations & goals
  • Proven success of achieving defined goals
  • Mastery & comfort with negotiation conversations
  • Displays strong ability to work closely with others

Additional Facts:

  • SF, NY, MT
  • Benefits include medical coverage, vacation time, & ClassPass membership
 
 
 
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