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Warby Parker is on the lookout for a driven Senior Manager of Retail Field Communication to oversee the development lifecycle of our Retail communications programs, from inception to rollout. As a key member of our Retail Operations team, youll strategize with the Director of Retail Operations & other leaders to develop roadmaps that will make our store teams even more impactful & efficient. Your work will also directly support our ability to create consistently wonderful Warby Parker experiences for each & every customer. Our ideal candidate understands how engaging communications & effective training help drive a business success & culture. Sound like you? Read on!

What youll do:

  • Establish metrics to analyze Retail engagement & understand Warby Parkers audiences
  • Dream up & implement new, creative communications strategies
  • Drive & manage workload planning initiatives with our HQ business partners to support bookings growth & overall efficiency
  • Develop the roadmap for all new & existing Retail training programs in partnership with our Talent, Corporate Communications & CX (Customer Experience) teams
  • Manage the relationship with our Retail communications vendor & oversee the road map for strategic updates to the platform
  • Develop & coach two direct reports: the Associate Manager, Retail Communications & the Associate Manager, Retail Training
  • Proactively lead concurrent communications projects
  • Initiate new strategic plans, drawing from employee surveys & other feedback
  • Be a communications advocate to leaders & departments across the organization to ensure our teams in the field are informed, invested, & inspired

Who you are:

  • Backed by 5+ years of experience managing retail communications & training programs
  • A team player who communicates wellclearly, kindly, oftenwithin our department & across the company
  • An organizational powerhouse (your calendars & spreadsheets are color-coded masterpieces)
  • Equipped with sharp-as-a-tack technical & management skills
  • A self-motivated manager whos able to lead, grow, & sustain a highly engaged team
  • Able to prioritize tasks & juggle responsibilities simultaneously
  • Fluent in G Suite

Extra credit:

  • A background in instructional design
  • Prior retail experience in the field & corporate office

About us:

Warby Parker was founded with a lofty objective: to offer designer eyewear at a revolutionary price while leading the way for socially conscious businesses. By circumventing traditional channels & designing our frames in-house, were able to offer top-quality glasses & sunglasses (plus an uncommonly delightful shopping experience) at a fraction of the traditional going price.

Since starting out in 2010, weve set up headquarters in New York City & Nashville, built our own optical lab, & opened retail locations all around the U.S. & Canada. As we grow, were committed to proving that businesses can scale & be profitable while doing good in the world. For every pair of glasses we sell, a pair is distributed to someone in needto date, thats over five million pairs.

Of course, all work & no play makes a dull workplace. Who likes that? At Warby Parker, you can look forward to company outings, volunteering & learning opportunities, & just great company. Teammates can also connect around common interests, backgrounds, & identities, no matter their home base, through our various employee resource groups. (Were happy to say that the Human Rights Campaign has named us a Best Place to Work for LGBTQ+ employees!) That sense of community keeps us excited to walk through the door every day. Good work, good people.

Some benefits & perks of working at Warby Parker:

  • Health, vision, & dental insurance
  • Flexible My Time vacation policy
  • Retirement savings plan with a company match
  • Parental leave (non-birthing parents included)
  • Cell phone plan reimbursement
  • A health-and-wellness stipend
  • Free eyewear (plus discounts for friends & family)
  • And more (just ask!)
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