Events  Classes  Deals  Spaces  Jobs  SXSW 
    Sign in  
 
 
Visa // credit cards
 
Engineering, Full Time       Posted: Thursday, February 13, 2020
 
   
 
Apply To Job
 
 
JOB DETAILS
 

Company Description

CyberSource is innovation. From Antigua to Zambia, merchants look to CyberSource for tools, knowledge & a passion for making payment acceptance safe, fast & easy. Some of the largest companies in the world come to us as their trusted partner to power their revenue growth engine. Our Technical Support Engineers (TSEs) engage directly with those companies, facilitating knowledge, growth, & success. As part of a global team, our TSEs are all about sharing information with teammates (and merchants!), developing a sense of community with colleagues across the world & being ambassadors for CyberSource.

Specializing inecommerce, you'll become an authority on all of our relevant product sets & will be able to problem solve & translate tech to any level within our client base.

Job Description

What you'll do:

  • Engage with our clients primarily through email, phone or ourticketing system
  • Understand client needs & tackle problems
  • Think creatively about technical issues & find ways to change showstoppers into positive ways forward
  • Work closely with internal teams & external partners to deep dive
  • Manage workflow using our systems to ensure nothing falls to the bottom of the to-do list
  • Keep current on product releases & updates
  • Share the knowledge among your fellow troubleshooters

Qualifications

What you'll bring:

  • A passion for solving problems.
  • A way with words that makes technical topics easy to understand
  • A keen eye for getting to the root cause of an issue
  • A love of helping people
  • An ability to manage multiple needs & keep them all on track
  • A strong ethos towards helping the team win
  • Prior experience in SaaS environments

A few cherries on top:

  • A working knowledge of code (Java, C/C++, Perl, etc)
  • A working knowledge on network protocols, infrastructure
  • A working knowledge of APIs
  • Exposure to payments or financial services

Additional Information

This role is based in the Reading office. This role is based in the Reading office. The team's hours extend from 8am to 6pm GMT/BST & includes working any 5 out of 7 days, at least one of which will be aweekend day.

What we do:

We are the CyberSource team at Visa & we like building great tech & creating success. We get a thrill when we have tracked down a bug or streamlined a process. Do you? Perfect. Let's start a conversation & see where you fit. Yeah, we have job descriptions but we'll start casual. We want you to make CyberSource & Visa your home. So, let's grab some virtual coffee & chat.

What are we about? We love building stuff & that includes helping you with your career. We want the best you got & we'll provide the tools you require to make your ideas come to life. Our raison d'tre is all about how people & companies can make payments better & easier. We nerd out on this stuff.

TheCyberSourceteam builds the tools that help people turn their ideas into reality. How do we do this? By making everything to do with accepting money easy & simple.

We started this business when the internet was just learning how to walknow that it's running at lightning speed, we're excited about building the next generation of tools that will make starting or growing a company as easy as pie. And, we're Visawhich makes it fantastic to scale with us since we're already the #1 payments company in the world. We couldn't do this without our people. That is at our core. It is our employees' passion, initiative, creativity & innovation that drives our success & the success of every client we work with. #1 company=best in class talent. Come join us!

CyberSource is an Equal Opportunities Employer.

 
 
 
Apply To Job
 
 
 
 
 
© 2020 GarysGuide      About    Feedback    Press    Terms
 
Sponsor Gary's (World Famous) Red Tie