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Conductor // content marketing platform
New York, New York    Posted: Wednesday, July 03, 2019
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Conductor is in search of an experienced Helpdesk Technician for our IT team. This is a high visibility role, charged not just with managing our entire internal IT service infrastructure, but also with identifying & executing strategic improvement initiatives & ensuring our fast growing company continues to have the highest possible level of IT service. If you are interested in working for a company with great culture & technology, & with a highly motivated group of people who love what they do & who are looking to change how enterprise software is created, we would like to speak with you.

This is a nonexempt, fixed-term position for three months with potential for extension/conversion (depending on business needs).

Our Engineering Values

  • Collaboration: We believe that engineers do their best work when working together in cohesive teams.
  • Excellence: We believe in doing things the "right way" rather than the "fast way", & holding ourselves to a high standard of excellence.
  • Growth: We believe engineers do their best work when they are constantly growing, learning, & changing.
  • Communication: We believe in combining empathy with openness & honesty to set clear expectations & hold each other accountable.
  • Impact: We believe we're making the world a better place by empowering marketers to really help their customers rather than just sell stuff.

What You'll Do

  • Provide technical assistance & support for incoming issues related to computer systems, software, & hardware
  • Maintain performance of computer systems
  • Train employees on various systems & solutions
  • Install, modify, & repair computer hardware & software
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN) & other systems
  • Resolve technical problems with technological assets in office, including printers, multi-function units, projects, TVs & conferencing equipment
  • Assist in setting up A/V equipment for All Hands meetings & Town Halls

What We're Looking For

  • Desire to learn
  • Excellent troubleshooting & diagnostic skills
  • Excellent verbal & written communication skills
  • Knowledge of Windows & Mac operating systems, server operating systems a plus
  • Knowledge of basic networking technology, including TCP/IP, LANs & WANs
  • Knowledge of basic computer hardware
  • At least one year completed CS studies or equivalent experience

Why You Should Join

At Conductor, we are looking for engaged & passionate engineers that can raise the bar. There is a tremendous opportunity here to have immediate impact in the day-to-day & affect the company's success & growth. We all share the same values & push each other to meet these standards.

We are made up of a diverse group of people from all backgrounds & include a team of exceptional engineers in Kyiv as well. Wherever you are from, you will find a common ground here for continuing to push forward your career & make a difference in this industry.

Conductor is an equal opportunity employer. We celebrate diversity & are committed to creating an inclusive environment for all employees.

About Conductor

Conductors search & content intelligence platform helps marketers create & optimize content to improve visibility online.

The technology generates customer intent insights that lead to compelling content, increased traffic, & higher organic marketing ROI. Customizable dashboards & workflows guide marketers through the content creation process, empowering them to measure, refine, & demonstrate the effectiveness of their SEO & content marketing efforts.

In addition to its SaaS platform, Conductor offers a suite of services & support including site audits, site migrations, & managed services that empower in-house marketing teams & digital marketing agencies to drive results & put their customers' needs first.

Conductor's forward-thinking customers include global & emerging enterprise brands like Citibank, Salesforce, ClassPass, & WeWork.

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