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Medallia // customer experience management SaaS
Sales, Full Time    Denver, CO    Posted: Friday, July 17, 2020
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Medallia's mission is to help companies win through customer experience. The world's best-loved brands trust Medallia's Experience Cloud, which embeds the pulse of the customer in an organization & empowers employees with the real-time customer data, insights, & tools they need to make every experience great. Named a leader in the most recent Forrester Wave & ranked in the 2018 Forbes Cloud 100 list, Medallia is growing quickly, with a global footprint that spans Silicon Valley, Austin, New York, Washington DC, London, Paris, Sydney, Buenos Aires, & Tel Aviv. Here, we value people for each of the aspects that make them whole. We believe that people should not be defined only by a job title-nobody is "just an engineer" or "just a salesperson." We are each partners, parents, children, siblings, friends, & former classmates. We have different backgrounds & we celebrate different cultures. And, just like our product, we honor each of the experiences that build our people.

At Medallia we hire the whole person, not just a part of them.

The Function:
Become a founding member of the Value Accounts group within Professional Services Delivery. This group will define & deliver on a scalable portfolio servicing model for the Value segment, by employing a systematic & process-driven approach. As a founding member, you will have the opportunity to shape the team culture & working model to create a distinct group within PS.

The Role:
In this role you will manage a portfolio of accounts, which will vary in stage from implementation to ongoing servicing. You will be responsible for the continued success of these accounts & customer happiness, while transitioning to a portfolio model with increased account coverage. In addition to owning a portfolio, you will contribute to innovation testing within these accounts to evolve the engagement model through technology-driven approaches.

- Autonomously manage customer relationships
- Embrace a technology-driven, customer-led approach to servicing
- Leverage the latest Medallia Experience Cloud's features & functionality
- Manage portfolio health & profitability by aligning activities to strategic account goals to drive program renewals
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