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Asana // productivity software for teams
 
Dublin    Posted: Saturday, January 11, 2020
 
   
 
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JOB DETAILS
 

Were looking for a smart & curious individual to join our User Operations team to help teams move work forward faster. The goal of the UO team is to maximise clarity in customers' work & to help them get the most out of Asana. Customers have a strong voice in prioritising our product development, & we encourage that dialogue through our support channels.

You will become a product expert in Asana & a savant of productivity. Youll help customers with questions, feature requests, & bug reports, & educate them about the best practices for using Asana with a team. Armed with this experience, youll be a liaison between the product team & our customers. Youll provide quantitative & qualitative reports summarising data from support tickets, enriching the product teams context around customer problems.

What youll achieve:

  • Technical & pragmatic focus on customer support
  • Help User Operations increase efficiency by analysing key metrics, assessing tooling needs, & implementing solutions using tools, integrations, & APIs

About you:

  • Excellent written & communication skills in English & Spanish
  • Genuine passion for making customers feel happy & understood
  • Natural troubleshooting skills
  • Tenacious work ethic & relentless attention to detail
  • Deep sense of empathy for technology users
  • Customer support/service experience
  • Strong technical aptitude & interest

Nice-to-haves:

  • Prior B2B customer support experience
  • Proficiency with Asana, Terminal/iTerm, Desk.com, Github, Recurly, or Zendesk
  • Knowledge of iOS & Android mobile platforms

About us:

Asana is a leading work management platform for teams, on a mission to help humanity thrive by enabling all teams to work together effortlessly. More than 60,000 organisations & millions of users across 195 countries rely on Asana to focus on the work that matters, including Airbnb, Disney, KLM Air France, NASA, Uber & Vox Media. Our highly recognised culture spurs innovation & business results, & for the last two years, Asana has been named a Top 5 Best Place to Work by FORTUNE & one of Glassdoors Best Places to Work. Headquartered in San Francisco with offices in New York, Dublin, Sydney, & Vancouver, Asana is always looking for bright, collaborative individuals to be a part of our inclusive culture & help us achieve our mission.

Our goal is to ensure that Asana upholds an inclusive environment where all people feel that they are equally respected & valued, whether they are applying for an open position or working at the company. We welcome applicants of all educational backgrounds, gender identities & expressions, sexual orientations, religions, ethnicities, ages, citizenships, socioeconomic statuses, disabilities, & veteran statuses, & we'd love to learn about what you can add to our team.

 
 
 
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