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Jet is on mission to become the smartest way to shop & save on pretty much anything.
 
Hoboken, NJ    Posted: Friday, January 11, 2019
 
   
 
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JOB DETAILS
 

TheAnalyst, Search Operationsis responsible formonitoring Jet.com search team operations. Your goal is tocreate an excellent internal & external customer experience through operational excellence.

What Youll Be Working On

  • Master all Jet Search Operations: Take ownership of the pipeline, health, & services behind all Jet search team operations this includes not just search, but also browse, autocomplete, & recommendations
  • Technical Expertise: Create process workflows & training materials, write system documentation, provide high-level analytical reporting, & manage our tooling features
  • Contribute to Team Excellence: Become part of a fast-paced & tenacious growing team of analysts that manage cross-functional operations

Responsibilities

  • Learn everything there is to know about Jet.com search operations & how they affect the customer experience
  • Provide debugging support be the one everyone goes to for answers
  • Optimize operational & service reporting strive to be the first to detect & respond to issues
  • QA new features to ensure all edge cases & regression tests pass with flying colors
  • Create, write specifications for, deploy, & manage new processes & tools
  • Continually challenge yourself to learn more & grow the scope of your role
  • Lead by example, contribute to our values & adhere to our high standard of performance

About You

Youre a risk taker, a dreamer that delivers, you have & can implement big ideas with a positive attitude. You pride yourself on being the first of your friends & colleagues to know whats happening in the world & staying in the know. You have a passion for operations, teamwork & leadership.You want to be a part of one of the fastest growing ecommerce companies around where the only constant is change & you have these main skills:

  • Willingness to do whatever it takes to get the job done
  • Ability to think critically & analytically
  • Highly organized & detail oriented
  • Proficient understanding of operations
  • Strong communication skills
  • Fun, creative, team-oriented personality

Qualifications

  • Bachelor's Degree or 1-3 years experience in operational or technical setting
  • Strong technical understanding & ability to learn a highly technical role quickly
  • Advanced Excel skills

Bonus points

  • Valid experience in SQL, R, Python
  • Familiarity with Adobe Analytics, Looker, Elastic Search, REST APIs, Postman
  • Proven track record of innovation & tenacity

About Jet

Jet is reshaping eCommerce as we know it. Based in Hoboken NJ (just 10 min from Manhattan), we are a shopping site on the relentless pursuit to build the greatest customer experience in the world. At Jet, we believe in bold. That means taking risks, asking why not, looking where no ones looked before & crushing it! Our engineers are utilizing & building world class technologies, to optimize the supply chain, remove unnecessary costs, sprinkle in some surprise & delight all while saving consumers every penny possible & were just getting started. At Jet, we have worked hard to build a culture that stresses the importance of learning & of sharing knowledge. If you want to be part of the team that is disrupting the shopping norm & youre capable of smashing the status quo, we have a hunch youd look good in purple.

 
 
 
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