As the voice of the customer intern you will assist in creating, maintaining, analyzing & communicating themes within our customer feedback data. You will work with key stakeholders across customer success, sales & marketing to capture data, then present your findings to our product team & other senior leaders across the business.
Who you're committed to being:
You are committed to creating world-class customer experience for Pluralsight's partnership products at scale
You are comfortable establishing current state & a desired end state or outcome
You ask detailed & specific questions, understand nuance, & challenge conventional wisdom
You are an excellent facilitator. You are adept at identifying themes through written & oral communication & effectively summarizing themes to key stakeholders
You are tenacious about outcomes-driven development. Rather than saying, "This is the problem or this is the need." You focus on "This is the current experience & this is what our customers are trying to achieve?"
You are an outstanding communicator. You are sincere & context-seeking with the ability to communicate vision across Pluralsight.
You are an objective truth seeker. You are not driven by ego. You are committed to identified needs to foster data-driven decision making.
What you'll own:
Create clarity through our feedback channels to identify gaps & opportunities in our service.
Discovering, aggregating, & communicating customer needs throughout the lifecycle of our customers (B2B, B2C & internal employees)
Communicating feedback findings to key stakeholders
Working cross-functionally to capture key data points pertaining to the customer journey
Measuring the effectiveness of the voice of the customer program
Experience you'll need:
Actively pursuing higher education, preferably around technology (Data/business analytics/intelligence/science), communications, or journalism
Strong communication skills. Demonstrated ability to speak on a technical level & communicate clearly with product managers & business leaders
Understanding of BI tools (Tableau) & how to interface with raw qualitative data sets
Working at Pluralsight
Founded in 2004 & trusted by Fortune 500 companies, Pluralsight is the technology skills platform organizations & individuals in 150+ countries count on to create progress for the world.
Our platform helps technologists master their craft & take control of their careers. We empower businesses everywhere to build adaptable teams, speed up release cycles & become scalable, reliable & secure. We come to work everyday knowing we're helping our customers build the skills that power innovation.
And we don't let fear, egos or drama distract us from our mission. Our mission to democratize technology skills is what drives us & our values are at the helm of how we work together. It's our commitment to practicing them day in, day out that enables our performance. We're adults, & we treat each other that way. We have the autonomy to do our jobs, transparency to eliminate office politics & trust each other to do the right thing. We thrive in an environment with creativity around every corner, challenges that keep us on our toes, & peers who inspire us to be the best we can be. We bring different viewpoints, backgrounds & experiences, & united by our mission, we are one.
Bring yourself. Pluralsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.