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Justworks // HR tech platform for small biz
New York City    Posted: Tuesday, July 09, 2019
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Who we are

At Justworks, youll enjoy a welcoming & casual environment, great benefits, wellness program offerings, company retreats, & the ability to interact with & learn from leaders in the startup community. We work hard & care about our most prized asset - our people.

Were helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. Were data driven & never stop iterating. If youd like to work in a supportive, entrepreneurial environment, are interested in building something meaningful & having fun while doing it, wed love to hear from you.

The job

Are you a motivated self-starter with great attention to detail? Do you enjoy working across teams to help create an amazing customer experience? Are you looking to break into the startup world with a company that has a proven track record of success? This role could be for you. Justworks is looking for an Operations Associate to join our Benefits team.

Youll help ensure the best possible customer benefits experience by collaborating with Operations Analysts to improve processes, helping Sales & Onboarding teams get new companies set up, & resolving client issues with our Customer Success teams; all while owning the day-to-day tasks associated with managing large group benefits.

What you'll do

  • Resolve benefit inquiries/issues generated by Customer Success & Sales teams within the agreed upon service level agreements (SLAs)
  • Triage incoming issues/inquiries to identify need for engineering intervention & escalate accordingly
  • Execute day-to-day operations for 401(k), disability, life insurance, commuter, bikeshare, & gyms as part of Justworks Benefits Program
  • Work with third party vendors to resolve escalated issues - enrollment errors, plan coding issues, payroll file failures
  • Collect customer benefits data & other sensitive information to enroll customers in third party service offerings
  • Resolve employee level benefit requests such as; qualifying life event plan changes, new enrollments, etc.
  • Assist senior team members in building out internal benefit resources (help articles, training decks, etc)
  • Develop creative solutions for new issues with assistance from supervisors using available resources & systems

Who you are

  • 4 Year college degree
  • 0-2 years of work experience
  • Experience in an operations, onboarding role or customer service related field preferred
  • Strong written & verbal communication skills
  • Process-driven
  • Technologically savvy
  • Experience working in a fast-paced, data-driven environment
  • Knowledge of employer sponsored benefit plans
  • Ability to work as part of a team
  • Experience breaking down complex concepts to core details
  • SQL knowledge
  • You like working with people & helping others solve problems
  • You enjoy entrepreneurial environments & want to help build something meaningful

Visa sponsorship for this role is currently not available.

Diversity at Justworks

Justworks vision is for all identities, backgrounds & expressions to be represented in the workplace. We're building the foundation for long-term success & intend to cultivate a safe, collaborative & inclusive space & company culture.

Were proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.

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