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Medallia // customer experience management SaaS
 
Remote, Florida    Posted: Tuesday, June 30, 2020
 
   
 
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JOB DETAILS
 
Medallia's mission is to help companies win through customer experience. The world's best-loved brands trust Medallia's Experience Cloud, which embeds the pulse of the customer in an organization & empowers employees with the real-time customer data, insights, & tools they need to make every experience great. Named a leader in the most recent Forrester Wave & ranked in the 2018 Forbes Cloud 100 list, Medallia is growing quickly, with a global footprint that spans Silicon Valley, Austin, New York, Washington DC, London, Paris, Sydney, Buenos Aires, & Tel Aviv. Here, we value people for each of the aspects that make them whole. We believe that people should not be defined only by a job title-nobody is "just an engineer" or "just a salesperson." We are each partners, parents, children, siblings, friends, & former classmates. We have different backgrounds & we celebrate different cultures. And, just like our product, we honor each of the experiences that build our people.

At Medallia we hire the whole person, not just a part of them.

The Team
The Customer Analytics Solutions team implements & manages the Medallia text analytics, speech analytics, journey analytics & social platforms for leading global companies across retail, financial services, hospitality, high-tech, & other industries, including the public sector. As a member of the team, you will work with senior decision-makers at admired brands on a mission-critical task - helping companies improve in the eyes of their ultimate judges: customers. You work with cutting-edge technology & tackle real business problems. You consult with clients to address & answer specific business questions they may have, as well as proactively analyze & study their data to provide valuable insights & findings that may not currently be known or evident to the client. You will gain exposure to a wide range of industries & work with great colleagues. You position yourself for many career options, not only in Professional Services but also in Marketing, Product, & Sales. And, mainly, you get to build: Build improvements for our customers, build a great company, & build a new industry. 

The Role
As a Manager on the Customer Analytics Solutions team, you will own & oversee the design of Medallia's text analytics, speech analytics, journey analytics & social solutions. You will support the ongoing development & success of Medallia's client platforms, & will be responsible for the health of a portfolio of programs. You will also provide leadership & mentoring to other members of the Customer Analytics Solutions team as well as the other Professional Services teams.
 
 
 
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