The Onboarding Consultant is a part of the GitPrime Professional Services organization & works closely with the Customer Success Team. They are responsible for executing, & evolving GitPrime's Enterprise Onboarding & Training service.
GitPrime's onboarding service is a robust offering provided to our key strategic customers. The onboarding experience includes delivery of GitPrime's Professional Services offerings suite, project leadership, deep consultation with customer on the design of enterprise-wide adoption plans, conducting customer onsite training workshops, advising on integration setups, analytics, & more.
Who you are:
You are focused on making progress every day
You are inspired by our team charter & envision an opportunity to contribute to it
You care deeply about the success of your customers & are an advocate for the user
You hold yourself & your peers accountable to commitments
You ask detailed & specific questions, understand nuance, & challenge conventional wisdom
You are comfortable working directly with various levels of large corporations, from C-Level executives to mid-level management, as well as small engineering team leaders.
You are sensitive to the wide array of communication styles of customers, able to understand the differences between what people say they want & what they actually want
You are kind
What you'll own:
Lead the end-to-end onboarding experience of GitPrime's key strategic customers
Be accountable to key results that drive successful customer onboarding experiences
Act as an expert in product & customer implementation best practices, serve as a Consultant to our customers in how to apply our platform to their business objectives
Liaise with multiple customer program owners & guide them in developing & implementing strategic adoption plans that translate business objectives into concrete key results
Travel to customer offices to conduct onsite training workshops
Ensure a successful transition to the account Customer Success Manager
Be the voice-of-the-customer, & highlight customer needs to GitPrime Product & Customer Success leadership
Experience you'll need:
You should have no less than three years of previous experience in any of the following: software consulting, statistics education, onboarding-centric customer success management, agile coaching, or software engineering management
You will need demonstrable skills in written, oral, & interpersonal communications, focused on customer persuasion & idea acceptance
Ability to communicate effectively with executives & leaders at all organizational levels
Comfort in conducting live trainings for small groups of ten to twenty people, as well as live seminars with hundreds of attendees.
You must be a self-starter who is able to effectively prioritize & execute tasks that directly impact business objectives
Working at Pluralsight
Founded in 2004 & trusted by Fortune 500 companies, Pluralsight is the technology skills platform organizations & individuals in 150+ countries count on to create progress for the world.
Our platform helps technologists master their craft & take control of their careers. We empower businesses everywhere to build adaptable teams, speed up release cycles & become scalable, reliable & secure. We come to work everyday knowing we're helping our customers build the skills that power innovation.
And we don't let fear, egos or drama distract us from our mission. Our mission to democratize technology skills is what drives us & our values are at the helm of how we work together. It's our commitment to practicing them day in, day out that enables our performance. We're adults, & we treat each other that way. We have the autonomy to do our jobs, transparency to eliminate office politics & trust each other to do the right thing. We thrive in an environment with creativity around every corner, challenges that keep us on our toes, & peers who inspire us to be the best we can be. We bring different viewpoints, backgrounds & experiences, & united by our mission, we are one.
Bring yourself. Pluralsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.