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ACV Auctions // online auto auctions
 
Marketing, Full Time    Buffalo, NY    Posted: Thursday, July 08, 2021
 
   
 
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JOB DETAILS
 

Client Services Manager

ACVs mission is to build & enable the most trusted & efficient digital marketplaces for buying & selling used vehicles with transparency & comprehensive data that was previously unimaginable. We are powered by a combination of the worlds best people & the industrys best technology.  At ACV, we are driven by an entrepreneurial spirit & rewarded with a work environment that enables each Teammate to impact the company from day one. ACVs network of brands includes ACV Auctions, ACV Transportation & ACV Capital within its Marketplace Products as well as True360 & Data Services.

Who we are looking for:

The Client Services Managers can work with various levels of our Clients organization including the C-Level contacts at our clients while maintaining an understanding of the client(s) programs, needs & expectations.  The CSM will understand the value that ACV provides to the Client & continuously demonstrates why ACV is the right partner to help the client to achieve their goals & liquidation strategies.  To provide this exceptional service, the CSM will work with all areas of the ACV organization including internal operations, field operations, titles, inside sales, IT, product & marketing in coordinating the delivery or enhancement of existing services & developing new or revised strategies.  The CSM must influence others by effectively advocating on behalf of our client & demonstrating the value added to the client & ACV.

What you will do:

  • Proactively identify client needs, goals & objectives & partner ACV stakeholders to deliver results that exceed the client(s) expectations.
  • Demonstrate innovative thinking & thought leadership by developing strategy that links to ACVs overall objectives. 
  • Can implement defined strategy by effectively leading & driving change.
  • Maintain operational effectiveness & own day to day relationships with key client contacts such as influencers & decision-makers.
  • Become internal contact for any issues & requests that come from these clients or the ACV Vehicle Condition Inspector, Territory Manager, Regional Sales Director or Director of Strategic Accounts.  These could include but not limited to: 
    • Create inter-departmental relationships within ACV.
    • Drive listings, cars sold, & overall sell through by presenting data & coaching clients on how to best engage with ACVs marketplace.
    • Provide pre & post-sales support to customers.
  • Meet or exceed all sales quotas in assigned client base.
  • Record relevant information within Salesforce.
  • Report to the Inside Sales Manager.
  • Travel 10% - 15% of the time.

What you will need:

  • At least two years of key account management experience
  • A reliable self-starter attitude who is capable of thriving in an entrepreneurial environment.
  • The desire to roll up your sleeves to get stuff done; doing whatever it takes to delight a customer while still getting the job done
  • Bachelors degree preferred.
  • 2-year sales experience in a B to B environment.
  • A consultative sales background.
  • Team Player that is adaptable to changes & improvements.
  • Excellent communication & organizational skills with self-motivation & urgency.
  • Auto industry experience a plus.

What we will offer:

  • Comprehensive Benefits offerings for benefits eligible Teammates.
  • Unique culture that truly values each & every Teammate.
  • Career Development & Future Growth Opportunities.

ACV Auctions is an equal opportunity employer (EOE) & all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. 

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