Affirm is reinventing credit to make it more honest & friendly, giving consumers the flexibility to buy now & pay later without any hidden fees or compounding interest.
As a Workforce Management Analyst, you are responsible for planning, scheduling, maintenance, & daily management of agents skills along with business rules for queues & workflows. This position will analyze historical call, email, chat, & case volumes to forecast & optimize our workforce to meet service level goals. This is a job with a title that provides nothing but opportunity for the right candidate.
What you'll need to succeedIn the Workforce Management Analyst role, you will create staffing plans to be optimized against work schedules to help create the foundation for planning the growth of Affirm's customer operations team. You will also manage all employees & vendor employees skill sets within the system to handle work volumes. With impeccable analytical skills you will help glean the opportunities we have for efficiencies & growth.