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Twilio // platform for building messaging applications
Product, Full Time    Tallinn, Estonia    Posted: Wednesday, March 25, 2020
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Because you belong at Twilio

The Who, What, Why & Where

At Twilio, our mission is to power the future of communications. We believe that communications should be a part of every product experience. The Twilio Super Network simplifies, strengthens & unites carrier communication networks using software. We are seeking a talented product leader to define & execute against this giant vision.


As the Product Manager in the Super Network organization, you will be responsible for empowering Twilio with cost & connectivity insights. You will achieve this by transforming intangible processes, services & data into a defined set of product-like deliverables.

Product managers come from a variety of backgrounds. Our ideal applicants description:

  • Hands-on product management experience in software development businesses, bonus if this has been in the world of telecommunications.
  • Ability to break down companies priorities into multi-year product vision & into a clear roadmap & backlog items for the engineering team.
  • Worked closely with both internal & external stakeholders to understand their needs & solve complicated problems.
  • Ability to clearly articulate & communicate a plan while managing effective communication with stakeholders.
  • Detail-oriented with great organizational skills, comfortable with ambiguity.
  • Experience using metrics & data analysis to drive informed product decisions & track progress/impact.
  • Can work with teams in globally remote offices & easily sync with colleagues around the world.

We welcome & incorporate people with different levels of seniority & experience.


You should be prepared to spend some days writing specs, drawing mockups, & working with the development teams to bring your vision to life. You should be prepared to spend other days speaking with Twilio customers, whether to support sales or to do research for the next product or feature. In the spirit of our company values, you should have the humility to accept guidance & support from your peers throughout the company.

As a Product Manager, you will live the Twilio Magic values:

  • WEAR THE CUSTOMERS SHOES: Engage with stakeholders, other product managers, & cross-functional teams to design, deliver, & support solutions that make our customers successful.
  • WRITE IT DOWN: Create detailed product specifications which include business reasons, use cases & which are focussed on addressing customer problems.
  • BE AN OWNER: Own & execute the roadmap for your products communicate both the business value & the technical rationale behind your product decisions.
  • RUTHLESSLY PRIORITIZE: Maintain a laser focus on MVPs, iterative product development, & releasing tangible value to customers learn & adjust frequently.
  • BE BOLD: Help define the future of Twilio.
  • EMPOWER OTHERS: Have great communication skills & a collaborative mindset. Coach other Product Manager in the team. Participate in technical discussions with the engineering teams whereby your goal is to make sure we deliver a great product. Work with Engineering teams within the Agile/Scrum methodology, facilitate quarterly planning, assists with execution of sprints, & lead backlog refinement & prioritization. Plan product launches collaborate with stakeholders on marketing activities, documentation, support requests & sales enablement


Super Network is responsible for providing & managing the telco connectivity & services that power Twilios Programmable Communications Cloud & Engagement Cloud products. We do this by ensuring the network remains healthy, provides the coverage & capabilities customers require & is operating in a cost-efficient manner. This role is about working with cross-team stakeholders across Twilio, supported by a dedicated engineering team to drive the very best use of the telco connectivity we have to give customers a superior communications experience.

Twilio is a company that is empowering the worlds developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, & your entire employee experience. We only win when our employees succeed & we're dedicated to helping you develop your strengths. We invest in weeks dedicated to tackling hard problems & creating your own ideas. We have a cultural foundation built on diversity, inclusion, & innovation & we want you & your ideas to thrive at Twilio.


This position will be located in our new beautiful & well-designed office atVeerenni 38 in Tallinn. You will enjoy our incredible perks: monthly breakfast, twice a week lunch, dinner during our bi-weekly global All Hands & a fully-stocked kitchen with a variety of snacks & beverages. We offer true ownership of your own work, great salary package, Twilio RSUs (stock, NYSE: TWLO), gym/fitness reimbursement, monthly mobile phone bill expense coverage, monthly health expense coverage etc. We also offer relocation help for you & your family if needed.

What you will also get to experience is a company that believes in small teams for maximum impact; that strives to balance work & home life, that understands that this is a marathon, not a sprint; that continuously & purposefully builds an inclusive culture where everyone is able to do & be the best version of themselves. We seek people who naturally demonstrate ourvalues, who are challenged by problems, empower others to thrive, people who can draw the owl & not be beholden to one playbook. Do you want to experience all of this with the best people? Join our really diverse, international team in Tallinn!

About us:

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video & email by virtualizing the worlds communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the worlds most demanding applications. By making communications a part of every software developers toolkit, Twilio is enabling innovators across every industry from emerging leaders to the worlds largest organizations to reinvent how companies engage with their customers.

Twilio is proud to be an equal opportunity workplace & is an affirmative action employer. We are committed to equal opportunity regardless ofrace, color, ancestry, religion,gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

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