At Plaid, our mission is to unlock financial freedom for everyone. There has never been a better time than now to start building the future of fintech with us. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo & SoFi, several of the Fortune 500, & many of the largest banks to make it easy for people to connect their financial accounts to the apps & services they want to use. Plaid's network covers 11,000 financial institutions across the US, Canada, UK & Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Salt Lake City, Washington D.C., London & Amsterdam.
The Technical Account Management function at Plaid is a team of individuals passionate about helping customers connect their technical goals & challenges with Plaid solutions. We play a crucial role in a customer's success by providing proactive strategic & technical guidance, which enables growth, expansion, & deeper customer relationships. Our goal is to ensure every customer becomes a lifelong Plaid champion & advocate.
In this role, you will own the post-sales technical strategy & be the technical voice for our most strategic customers, ensuring our mutual roadmaps & requirements are communicated clearly & often. The right candidate has the ability to build strong relationships with their customers, can develop a deep understanding of their technical priorities, motives / key drivers, & consistently operates in a solutions-oriented mindset.
You will be a highly visible technical & product expert in Plaid's offerings, learning & knowing how to work with & leverage Plaid products through our API. You will own many customer relationships simultaneously & stay up to date on Plaid's technological improvements & new product offerings. You will work in partnership with Account Manager(s) & several other cross-functional teams, & you will be the primary driver to design & execute technical strategies that build trust with our customers.