At PagerDuty, we believe that people do their best in a culture that fosters inclusion, innovation, & success. Our values - Champion the Customer, Take the Lead, Run Together, Ack + Own & Bring Yourself - serve as the foundation of our collaborative & dynamic culture. Whether it's conducting a retrospective, participating in our monthly Hackdays, cranking out a new product feature, supporting our two PagerDuty bands, or doing our day to day work, Dutonians live & breathe these five values every day. Together, we solve real customer issues & fulfill our mission of connecting teams to real-time opportunities & elevate work to the outcomes that matter.
PagerDuty is looking for Technical Support professionals to help our users when they come in contact with our support team. Your responsibilities will include technical support, billing, & some occasional sales inquiries as well. We pride ourselves in providing amazing support to our rapidly growing customer base.
We strive to be very responsive & to go above & beyond for our customers. We measure our customer support success in terms of how responsive we are & how many expressions of love we get from customers. You'll play a crucial role in maintaining our friendly & personal rapport with our customers, even while the company scales in size.
This is an excellent opportunity for an upbeat, motivated, & organized individual to kick off with a fast-growing & well-funded organization.