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Plaid // democratizing financial services thru tech
San Francisco    Posted: Monday, June 06, 2022
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We believe the way people interact with their finances will drastically improve in the next few years. We're dedicated to empowering this transformation by building the tools & infrastructure developers need to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo & SoFi, several of the Fortune 500, & many of the largest banks to make it easy for people to connect their financial accounts to the apps & services they want to use. Plaid's network covers 11,000 financial institutions across the US, Canada, UK & Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Salt Lake City, Washington D.C., London & Amsterdam. #LI-Remote

Plaid's products enable thousands of developers to build the next generation of financial services applications. When those developers need help, they turn to the Plaid Support team. Our goal is to help customers quickly & compassionately; keeping their applications running & their end-users happy.
The Technical Support Manager leads a team of Technical Support Engineers (TSEs), guiding their development & supporting them in their day-to-day work. The manager's primary responsibilities are to enable the team to respond quickly to customer reported issues, while helping TSEs grow in their career. Technical Support Managers work alongside their teams, interacting directly with customers, as well as with cross-functional teams to support & improve Plaid's products & services. Success in the role is reflected in the success of the team; high quality output, satisfied customers & satisfied employees. 
We're guided by our principles including impact, growing together, embracing openness & positivity, & inventing tomorrow. We're looking for leaders who are motivated by those same principles. 

What Excites Us:3+ years of technical support management experienceExperience reading & writing codeCustomer-first attitude with a strong sense of empathyAnalytical & data-oriented approach to problem solving                                         Passion for problem-solving from both technical & personal perspectivesFamiliarity with modern web services & APIs
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