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iCapital Network // fintech platform for alternative investment solns
 
Engineering, Full Time    New York City, United States    Posted: Friday, March 25, 2022
 
   
 
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JOB DETAILS
 

iCapital is powering the worlds alternative investment marketplace. Our financial technology platform has transformed how advisors, wealth management firms, asset managers, & banks evaluate & recommend bespoke public & private market strategies for their high-net-worth clients. iCapital services approximately $113 billion in global client assets invested in 942 funds, as of January 2022.

iCapital was named Solutions Provider of the Year at the 2020 MMI/Barrons Industry Awards & selected to the 2018, 2019, 2020 & 2021 Forbes FinTech 50, a list of the top 50 innovative financial technology companies that are transforming finance through technology.

About the Role

We are seeking a service desk support engineer. This is a hands-on role requiring the ability to handle various challenges with expertise & exceptional judgment while working with end-users at the highest level within organizations.
If youre computer-savvy & enjoy supporting end users, we would like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques.


Responsibilities

  • Support end users across a global team with a primary focus on users in NYC
  • Prepare hardware/software for new employees
  • Maintain/troubleshoot peripherals & printers
  • Support our hosted phone system
  • Participate in after-hours on call schedule
  • Perform root cause & impact analysis to investigate corporate application issues & make recommendations for potential solutions.
  • Document incidents & tasks in Corporate Ticket Management System

Qualifications

  • 2+ years of recent end-user technical support experience
  • 2+ years of experience of Microsoft cloud-related technologies: O365, OneDrive, Intune, Jamf
  • 2+ years of experience in desktop technologies: Windows, MS Office
  • Experience with MDM solutions
  • Experience with PowerShell
  • Experience with Mac OSX a plus
  • Experience with basic networking a plus
  • Experience with A/V systems a plus
  • Excellent written & verbal communication skills
  • Strong time management skills & ability to prioritize
  • Process oriented individual

Benefits

iCapital offers a comprehensive benefits package that includes a competitive total compensation program consisting of salary, equity for all full-time employees, annual performance bonus, & an employer matched retirement plan; generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, & virtual mental health counseling; unlimited paid time off (PTO) & parental leave. 

We offer most employees the flexibility to work in the office three to four days & remotely for the remainder of the week.  Every department has different needs, & some positions will be designated in-office jobs, based on their function. This role is located in Manhattan, NY, 

For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us  Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc

 

iCapital is proud to be an Equal Employment Opportunity & Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

 
 
 
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