Klarna was founded in Stockholm, Sweden in 2005. Since then we've changed the banking industry forever. And now we're creating the world's smoothest shopping experience. We serve over 90 million consumers worldwide, & partner with 250,000 merchants - with a new merchant joining us every 8 minutes. Including some of the world's leading brands, such as H&M, ASOS, IKEA, Adidas, Samsung & Lufthansa. Our offices are spread over 17 different markets, hosted by 4000+ employees from 100+ nationalities.
Do you have experience of developing talents with great results? Would you like to work in a dynamic & energetic environment? Then Competence Lead within Consumer Operations might be the right role for you!
As Competence Lead within Consumer Operations UK, you will lead a group of team leads & together with them develop the way we're working with customer support, disputes & fraud today. We are looking for a driven, results orientated individual who is motivated & equipped to improve competence, internal collaboration & to inspire people.
What will you be doing?
As Consumer Operations Lead, you will be responsible for ensuring your competence reports develop professionally & deliver high-quality work. You will be coaching them to in return develop talent within their teams & oversee hiring & compensation within Consumer Operations UK by aligning with Competence Leads from other markets.
You will have a lot of contact with stakeholders, & will be reporting to the Market Lead.