At Abacus, we're reimagining the way businesses move money, starting with the first real-time employee expense system. We're excited about building tools that are not only effective but enjoyable for everyone to use. Our customers drive everything we do, & as a Product Support Expert you will be working with customers on the front line via email & chat, & translating their feedback into insights for our Product & Engineering teams.
We love talking to our customers & we are heavily invested in their success. You will be the go-to resource for our customers, making sure that they're getting the most out of Abacus. We're looking for people who are excited about solving complex problems, & synthesizing customer insights into actionable ideas. Not only will you be the voice of Abacus outside the organization, educating current & new customers, but you'll also be the voice of the customer within the organization, advocating on their behalf, & directly influencing our product roadmap.
This position is located in our Toronto office. It is a great opportunity to learn the basic building blocks of a startup while helping shape the Customer Success team at Abacus. You will report to the Product Support Team Lead, & can expect room for learning & growth.