The Part-Time Merchant Specialist is responsible for the daily operational functions of supporting Rituals merchant network within the Partner Support team.
This role ensures we are delivering world-class service & timely resolution of any issues facing our new & existing merchant partners. Overall success in the role involves understanding one of the most important aspects of supporting merchants on Ritual - menu setup & design.
- Complete menu updates, changes & audits in a timely manner to ensure merchant menus are set-up to meet Rituals high menu standard.
- Work on improving the menu audit process with the Ritual Partner Support Team.
- Build trust & relationships with merchant partners by handling inquiries & requests for support in a timely & effective fashion
- Train & educate merchants to provide high quality work product
- Able to dedicate 20 hours per week (Monday to Friday) to this role.
- University or college graduate or current university or college student
- Food service or retail experience is desirable
- Experience using Google Sheets / Excel
- Strong communication skills
- Technical problem-solving skills