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The Part-Time Merchant Specialist is responsible for the daily operational functions of supporting Rituals merchant network within the Partner Support team.

This role ensures we are delivering world-class service & timely resolution of any issues facing our new & existing merchant partners. Overall success in the role involves understanding one of the most important aspects of supporting merchants on Ritual - menu setup & design.


  • Complete menu updates, changes & audits in a timely manner to ensure merchant menus are set-up to meet Rituals high menu standard.
  • Work on improving the menu audit process with the Ritual Partner Support Team.
  • Build trust & relationships with merchant partners by handling inquiries & requests for support in a timely & effective fashion
  • Train & educate merchants to provide high quality work product


  • Able to dedicate 20 hours per week (Monday to Friday) to this role.
  • University or college graduate or current university or college student
  • Food service or retail experience is desirable
  • Experience using Google Sheets / Excel
  • Strong communication skills
  • Technical problem-solving skills
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