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Visa // credit cards
   Posted: Tuesday, August 13, 2019
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  Company Description

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable & secure payment network - enabling individuals, businesses, & economies to thrive. Our advanced global processing network, VisaNet, provides secure & reliable payments around the world, & is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, & fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network & scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, & be part of an inclusive & diverse workplace. We are a global team of disruptors, trailblazers, innovators & risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, & doing meaningful work that brings financial literacy & digital commerce to millions of unbanked & underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Job Description

The Facilities Manager is responsible for the delivery of workspace services, facility maintenance activities, safety & physical security for Visa properties. The position is generally responsible for mid-size Visa location of 200 to 500 seats in the Visa portfolio. The position represents Visa Global Corporate Real Estate, Global Security & Safety, & will interface with all levels of Visa local management, vendor service organizations, property managers & local security officials.

2. Principle Responsibilities/ Key Results Area:

Responsible for the activities of outsourced vendors/resources in the delivery of workplace services & ad hoc add/move/changes within the assigned location. This includes but not limited to overseeing all maintenance services such as: housekeeping, specialty cleaning, pest control, & equipment maintenance. Support facility & security project activities. Manage day to day operation & report to management on weekly activities. Tracking expenses in the finance tools & manage to the approved budget. Provide the primary contact with the local landlord/property management to ensure Visa facility needs are being met. Ensure all State Federal & Local codes & regulations are met.

The position will have responsibility for managing site & corporate security programs including but not limited to the employee badge program, Access Control & Video Surveillance Systems, & Security Risk Review Program Other duties include managing Visa's Key Controls, Policies & Procedures (Chapter 8), the Site Emergency Response Program (SERP), the Emergency Response Team (ERT), & the First Aid & AED programs. The position is also expected to respond & manage alarm & security incidents within the site, conducting initial investigation measures in coordination with Business Leader - Global Security & Safety.

The position will serve as liaison with local site management & security officials for safety & security related issues & will be the point of contact (POC) for law enforcement officials. The position will be responsible for issues affecting the safety & security of Visa employees, visitors & contractors in the office.

3. Strategic Nature, Mgmt Accountability, & Scope:

Works with minimal supervision & is able to establish themselves as subject matter expert with the local management

Oversee maintenance plans to ensure a healthy & safe work environment. Ensure vendors are executing the plan appropriately. Recommend changes to the plan & if incorporated make the appropriate change. Assist with budget planning & ensure fiscal responsibilities. Ensure Security/Safety processes are implemented in accordance with local legislation, as well as in compliance with Visa internal standards & procedures, & identify & implement any new directives as needed to support the local office.

4. Decision Making & Complexity

Oversees the implementation of established maintenance contracts, making sure services are performed at the contracted time, term & conditions. Enforces established service levels keeping in mind the needs of Visa staff. Maintains security functions at the office & assists in trouble shooting issues with the various security systems. Consults with Business Leaders on any outstanding issues that arise & handles according to the developed plan.

5. Financial & Organizational Scope

Assist management with the development of the annual budget & keep to the budget for all expenditures. Enter expense reports into the system. Utilize purchase requisitions & purchasing cards per the established process.

6. Reporting Relationships & Interactions

The position will report to the Sr. Director, Corporate Real Estate & Facilities responsible for the geography with dotted line to Sr. Director / VP - Global Security & Safety responsible for the geography. Other responsibilities include coordinating & administering vendor relations & contractual agreements for facilities & security related programs; interfacing with the regional/country manager, as well as senior management & office personnel; interacting with building maintenance & security management to ensure a safe & secure work environment.


Key Competencies

  • Understand & implement facilities processes in a leased office facility
  • Ability to manage vendors & interpret vendor contracts
  • Assist management with gathering appropriate information to develop consensus - decision making
  • Experience in space planning & restack program.
  • Demonstrated competency in working with physical security systems
  • A basic understanding of risk assessment & mitigation strategies
  • Knowledge of security management & health & safety principles
  • Effectively work & collaborate with both internal & external clients
  • Strong customer service & personal interaction skills
  • Can handle multiple activities

8. Required Experience

Education: Degree / Technical Certificate

Years Experience: 6-8

Skills - Professional/Technical/Business

Strong computer skills with working knowledge of Microsoft Office products, FM Systems, ACAD, & CMMS systems preferred.

Additional Information

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines & applicable local law.

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