Events  Classes  Deals  Spaces  Jobs 
    Sign in  
 
 
Vacasa
vacation rental management
 
Miramar Beach, FL    Posted: Monday, June 17, 2019
 
   
 
Apply To Job
 
 
 
JOB DETAILS
 

Why Vacasa

We started with just one home & an idea: to bring homeowners & renters together with smart technology & caring local teams. Today, were the largest full-service vacation rental company in North America thanks to the people who give us their best every day. Youll fit right in here if youre curious, entrepreneurial, & thrive in a rapid-growth environment.

Why Operations at Vacasa

We live by a simple motto: happy team, happy owners, happy guests. Our local people are what set Vacasa apart. Were hospitality professionals dedicated to the communities we work with. Were the behind-the-scenes problem-solvers who create worry-free experiences for our owners & guests.

What were looking for

Vacasa is seeking a hard-working, energetic employee who is passionate about delivering on the promise of excellence in customer service. By providing personalized attention to our guests & owners, you will help us maintain our quickly growing portfolio of vacation homes.

What youll do

  • Act as the first point of contact for our guests, vendors, and, occasionally, our owners within a local management office
  • Be responsible for taking incoming phone calls, occasional outbound calls, & responding to emails or chats on a daily basis from guests who have questions or concerns about a reservation, statement or other concern
  • Assist with the creation & delegation of maintenance & housekeeping tickets (If applicable)
  • Verify unit availability to assist with scheduling vendor or realtor visits
  • Meet & maintain Vacasa standards & metrics such as guest satisfaction, accuracy, efficiency, & inquiry conversion to reservations
  • Build & maintain business relationships & open lines of communication with other internal support teams

The skills youll need

  • Technical computer skills required on all forms of hardware - laptops, tablets & mobile devices
  • Professional in all forms of communications such as email, phone calls, video calls & texts
  • Ability to work well under pressure in an agile, fast-paced environment
  • Excellent time management skills with the ability to change activity frequently & cope with interruptions
  • Highly responsive & reliable
  • Strong attention to detail
  • Prior housekeeping experience a plus
  • Adhere to all company policies & procedures

Work environment & physical demands

  • Availability to work Sunday through Saturday, early mornings & evenings as needed
  • Ability to use hands to finger, handle or feel, & reach with hands & arms
  • Ability to stand, sit, & walk for an extended period of time
    • Reach overhead & below the waist
    • Regularly push, pull, & lift up to 25 pounds
    • Occasionally lift or move up to 50 pounds
    • Bend, stoop, squat, kneel, & twist
  • The physical demands described here are an example of those that must be met by an employee to successfully perform the essential functions of this job.

Compensation:

  • $16.50/hour

What youll get

  • Health/dental/vision insurance100% coverage option
  • 401K retirement savings plan with up to a 6% company match
  • Vacation time
  • Paid sick leave & holidays
  • Career advancement opportunities
  • Employee discounts
  • All the equipment youll need to be successful
  • Great colleagues & culture
 
 
 
Apply To Job
 
 
 
 
 
© 2019 GarysGuide      About   Terms   Press   Feedback