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Ritual // social food ordering app
Toronto    Posted: Wednesday, September 04, 2019
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The Challenge

The City Operations team is responsible for ensuring that merchants on Ritual are providing an amazing customer experience. We accomplish this via a blend of data analysis, process building, & working closely alongside our merchant partners.

Our merchant base continues to grow, & with it, we need to find innovative solutions to ensure that the experience we deliver is best in class, that our merchants our successful on the Ritual platform, & that our business as a whole becomes more efficient.

If you know your way around Excel/Sheets, Looker, Tableau, other BI Tools or SQL, enjoy working with people & can influence change & motivate others, & are always looking to optimize processes, this role could be a great fit for you.


  • Support wherever necessary to keep the day-to-day operations of Ritual on-track, including solving merchant & customer inquiries.
  • Use data, field visits, & research to identify issues & improvement opportunities in operational processes.
  • Build reports, analysis, & dashboards to improve team efficiency & execution.
  • Provide coordination and/or project management support for internal operations projects, or on the ground projects & programs in cities.
  • Work with engineering & operations teams to streamline processes & assist in intelligently scaling our business.
  • Ensure that the network is operating smoothly by solving technical problems & dealing with live orders.
  • Work on process improvement projects conducting analyses; requires prioritization of projects.

Success Criteria

  • Technology Savvy: Leverages ones practical knowledge & understanding of technology tools, solutions, & trends to improve work results, solve work problems, & take advantage of new business opportunities; actively develops expertise.
  • Data Driven: Seeks or collects & synthesizes information from a variety of sources in an objective, unbiased manner to reach a conclusion, goal, or judgment; Identifies issues, problems, or opportunities & determines if action is needed; validates the accuracy of data/information to resolve inconsistencies; seeks additional resources when gaps & inconsistencies or variances in data are found; identifies trends.
  • An Influencer: Can connect with & influence change at our merchant partners.
  • Action Oriented: Takes prompt action to accomplish work goals & achieve results beyond what is required; proactive, responds quickly, takes independent action, & goes above & beyond.
  • Work Ethic: Sets high standards of performance for self; assumes responsibility & accountability for successfully completing work; self-imposing standards of excellence rather than having standards imposed.
  • Project Management: Designs, implements & manages ongoing projects & directs the related resources, activities, & people to successful completion; ability to work on experimental or ambiguous projects.
  • Quality Oriented: Accomplishes tasks by considering all areas involved, no matter how detailed. Shows concern for attention to detail & accurately follows procedures to check processes & tasks.


  • University graduate with 2-4 years of operations, business, or project management experience.
  • Experience with developing processes
  • Familiarity with SQL, strong Google Sheets / Excel, & data skills.
  • Project management experience
  • Comfortable with 25% travel (as needed)


  • Daily Ritual credits for you to spend at the best coffee & lunch spots in town
  • Competitive salaries we strive to pay top market compensation
  • Every Ritual employee owns equity & becomes a shareholder
  • Health coverage & life insurance plans to fit your needs
  • Flexible vacation policy work hard & take time when you need it
  • Work with truly world-class peers in a super-fun office & be part of one of the fastest growing startups in Toronto
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