The Petal mission
At Petal, we're using fresh thinking & cutting-edge technology to make credit honest, simple & accessible. We use machine learning to analyze more data in our credit decisions, which means more people qualify, even if they've never had credit before. And we use behavioral science & smart, intuitive design to offer a simple, customer-centric product that's engineered to achieve better financial outcomes -- with straightforward terms & no fees whatsoever. The result is an exciting new approach to credit that has the potential to radically expand credit access & improve the lives of millions of consumers, shaking up a trillion dollar industry in the process.
To do this, we're bringing together exceptional talent from across disciplines & industries to shape the future of financial services & improve the lives of our customers in a meaningful way.
Our RVA team
In March 2019, we're excited to bring our service & operations functions on-line in Richmond, Virginia -- home to a thriving community of finance & tech professionals, thousands of ambitious university students, & an emerging startup scene. The RVA team will be led by the VP of Customer Operations, & composed of the executional arms of Fraud, Compliance, Customer Support, & Collections, in addition to critical roles to support these functions. In short, our RVA team will act as Petal's front-line to the many customers who are looking to build their credit responsibly. As a customer-centric business, we strive to attract & retain the best people to serve our customers. Could that be you?
The Compliance Liaison
As a startup credit card company in a highly regulated industry, we need to make sure we are always acting in compliance with the laws that protect our customers from harm. The Escalation Specialist is the linchpin to ensuring we do just that: they work closely with the members of Customer Support to identify any potentially sensitive areas, investigate them, & escalate those that need to be reviewed by the Compliance team.
This is an exempt role reporting into the VP of Customer Operations.