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Bark & Co // new generation pet brand
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Columbus, OH / New York, NY 

ABOUT BARK

Here at BARK, we love dogs & their people. Were looking to make all dogs happy throughout the entire world (were not kidding). Think Disney for dogs -- we make magic for dogs & their people through our products, events, & experiences.

Our ambition level is high, the opportunity is huge, & our love for dogs is through the roof! We launched in 2011 with BarkBox, a monthly-themed subscription of all-natural treats & clever toys. Since then, we've shipped more than 70 million toys & treats to the dogs across the world & use all of that direct customer feedback to inform new initiatives & ways to make magic between dogs & their people. Weve since expanded into other offerings as well, as we aim to become THE Dog Company for every family with a four-legged, belly-scratch-loving, interspecies family member.

THE TEAM

The Customer Delivery Experience team is responsible for the execution & delivery experience of over 1.1m+ monthly D2C customers. We strategize & collaborate with Supply Chain Operations, Forecasting, Product & Engineering, Data, Marketing, Product Development & Happy daily to create a seamless delivery for every pup. Those on the team identify as tech savvy but also as a people person, meaning we can get down with the operational details & share our complex operations simply around the water bowl (water cooler?). Oh, & did we mention that we LOVE dogs?!

WHO ARE WE SNIFFIN FOR

The ideal candidate understands the importance of creating a desirable customer experience & delivering the best dog products in the world.  In this role you will work closely with the decision makers of the D2C businesses as well as functional business leaders to assess, launch, & monitor new initiatives. You should thrive on collaborating & communicating with partners across a scope of levels & teams. Youll need an entrepreneurial mindset & will be energized to understand how operations, tech, & the customer experience are intertwined. 

The right candidate may have project management, program management or an analyst background. However, what were really looking for is someone who is comfortable running initiatives from the ground up using exceptional analytical & conceptual thinking. If youre passionate about learning, building, & developing processes, you will excel on this team! 

Oh, & if it wasnt mentioned already, you must LOVE dogs & not be afraid of a little dog hair.

KEY DUTIES

  • Assist the Director of Operations, CX in developing, deploying, & improving delivery experience processes
  • Strategize, implement, & maintain multiple initiatives surrounding the customer delivery experience
    • Work cross-functionally with counterparts - especially key leaders in functional areas (i.e. Planning, Fulfillment, Data, Product, Marketing, Product Development) - to execute new business strategies & improve current processes
  • Own the CX/DX roadmap by receiving input from cross-functional partners to ensure programs are launched & goals are tracked
  • Analyze & monitor CX/DX KPIs, being able to analyze large sets of data & drill down as needed
  • Provide updates to stakeholders & cross-functional teams, including the good, the bad & the pugly

EXPERIENCE 

  • 2-3 years experience
  • Experience partnering effectively with geographically dispersed teams

SKILLS & QUALIFICATIONS

  • SQL, Data Analysis & Excel savvy to aid problem-solving & drive decisions
  • Organized & detail oriented, working gracefully under pressure, with the ability to switch between projects seamlessly, in a fast-paced environment
  • Excellent interpersonal, collaboration & communication skills, good at building & maintaining relationships internally across various teams & locations 
  • Strong project, program & resource management skills for highly complex business & technical initiatives

This position is a full-time, salaried position. This position is ideally located on-site at one of our offices in Columbus, OH or NYC. For the right candidates, working remotely is also an option. We offer health insurance for both you & your pup, 401k, wonderful team lunches, cold brew on tap, & a dog to pet anytime you wish. 

Please Note: BARK requires all employees or guests entering our space to provide proof of up to date covid-19 vaccinations. Exemption and/or accommodation requests will be reviewed on a case by case basis.

FOR CO/NJ/NY BASED APPLICANTS: 

  • The base salary range for this position is $65,400- $89,000
  • This position is eligible for equity 

**This compensation range is based on BARKs good faith estimate as of the date of this posting & may be modified in the future. Actual pay for this position will depend on a variety of variables including location, travel, internal equity, experience, education, skills & expertise.

 
 
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