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Warby Parker // boutique-quality eyewear retailer
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Job Status: Full-Time

Warby Parker is searching for an Associate Store Leader to help drive our retail operations & provide top-notch customer service. We rely on our talented Associate Store Leaders to use their exceptional leadership skills & business savvy to support their team's performance & drive the store's success. In this position, you'll work closely with the Store Leader to build a team of service-minded Managers, Opticians, & Advisors, all while executing processes & procedures that ensure a consistently wonderful Warby Parker experience. Sound like your cup of tea (or coffee, or yerba mate)? Read on!

What youll do

  • Embody & communicate Warby Parkers values & brand philosophy to customers & teammates alike
  • Support the Store Leader in efficiently running your location's operations within our ever-growing Retail landscape
  • Manage scheduling, time-off, & payroll for all Advisors
  • Act as the in-store troubleshooting expert for our point-of-sale system
  • Oversee inventory management & processes
  • Coach our Systems & Operations team members through skills development & process trainings
  • Conduct team members' biannual performance reviews with the Store Leader & Sales Manager
  • Implement initial & ongoing learning & development programs for the store team
  • Provide the absolute best service to each & every customer
  • Continually offer direct feedback & support to your teammates on the sales floor
  • Create an inclusive workplace culture by treating all teammates & customers with respect

Who you are

  • Backed by 2+ years in a management role at a customer-focused, operationally excellent retailer
  • Confident leading a team, selling, overseeing operations, & driving financial performance
  • An entrepreneurial spirit who expects the unexpected & takes calculated risks to deliver results
  • Successful holding others (and yourself!) accountable & establishing trust among direct reports
  • Exceptionally organized & proactive
  • A collaborative team player with strong interpersonal & communication skills
  • An out-of-the-box thinker & resourceful problem-solver when faced with challenges
  • Able to create & share a compelling vision that inspires & motivates your team
  • Unflappable & positive, reflecting Warby Parker's core values in your behavior & attitude
  • A top performer in previous roles
  • Not on the Office of Inspector Generals List of Excluded Individuals/Entities (LEIE)

Some benefits of working at Warby Parker for full-time employees:

  • Health, vision, & dental insurance
  • Life & AD&D Insurance
  • Paid time off
  • Paid Holidays
  • Retirement savings plan with a company match
  • Parental leave (non-birthing parents included)
  • Short-term disability
  • Employee Assistance Program (EAP)
  • Bereavement Leave
  • Optical Education Reimbursement
  • Snack Pantry
  • And more (just ask!)

The hourly range for the Associate Store Leader role in New York City is $32.07 - $36.06. Warby Parker, in good faith, believes that the posted hourly range is accurate for this role in New York City at the time of posting. Warby Parker may pay more or less than the posted range based on factors such as relevant experience & skills, qualifications, & location, among others. This range may be modified in the future. In addition to the hourly rate, this role is also eligible to receive a cash bonus as part of the total compensation package. Details & eligibility will be discussed during the application process.

If you are a California resident, please review the additional privacy disclosures available in Section 8 of our Privacy Policy, which provides a summary of how we collect, use, disclose, & share personal information about you & explain your rights under the California Privacy Rights Act (CPRA).

About Us:

Warby Parker was founded with a mission: to inspire & impact the world with vision, purpose, & style.

We're constantly asking ourselves how we can do more & make a greater impact, & that starts by reimagining everything that a company & industry can be. We want to demonstrate that a business can scale while doing good in the world, without charging a premium for it. And weve learned that it takes creativity, empathy, & innovation to achieve that goal.

Since the day we launched in 2010, weve pioneered ideas, designed products, & developed technologies that help people see. We offer everything you need for happier eyes at a price that leaves you with money in your pocket, from designer-quality glasses & contacts to eye exams & vision tests, & you can meet us online, at our stores, or even in your home. Wherever & whenever you need it, were there to make exceptional vision care simple & accessible. (Delightful, too.)

Ultimately, we believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program.

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