Company Description|Job Description
BlaBlaCar's vision is to bring fairness, freedom & fraternity to the world of travel.
BlaBlaCar was created in 2006 with one dream in mind: fill the millions of empty seats on the road to create an efficient, affordable & friendly way to travel. Today, our global, trusted community counts 75 million members in 22 countries, enabling a smarter, large scale & truly sustainable transport network.
Born from a simple idea of people sharing their rides, BlaBlaCar's ambition is to become the go-to marketplace for shared road mobility. We offer long distance carpooling service, a commuting carpooling service, & since 2018 a marketplace bus service too. A filled bus emits one third of the emissions per passenger kilometer as an average car. So we want to fill those seats too!
In 2018, 84 million travellers used BlaBlaCar globally saving 1.6 million tons of CO2. Meanwhile we enabled human connections, bringing people closer together in more ways than one with 87% of members say that carpooling is an enriching experience.
BlaBlaCar offers a truly & unique international environment with a team counting 35 nationalities, serving a global member-base from 8 offices in Berlin, Kiev, Madrid, Milan, Moscow, Paris (HQ), So Paulo, Warsaw. English is the official spoken language across BlaBlaCar. We are privately-held & founder-led. Our team of 500 employees is entrepreneurial, passionate, & fundamentally mission-driven.
What you will directly contribute to:
Answering member messages & requests well & fast & handling passenger claims
Providing users with guidance & support through various channels (tickets, chat, & phone) at high quality level (we offer a 100% response service)
Overseeing the overall activity on our social media (Facebook, Twitter, etc.) & maintaining dynamics within the French community
Gathering feedback & communicating it to Product Teams
Improving the overall member & travel experience
Reporting to France Associate manager
Working hours will be mostly at the office during the week & covering some evening and/or weekend hours working from home.
What you will need to be successful
We are looking for humble, caring, indulgent peoplewho enjoy working with a dynamic team andare willing to help, find solutions, learn & share their knowledge.
Excellent proficiency in written & spoken French
Fluent communication in English, additional languages a plus
Ability & experience to handle high volumes efficiently
Strong knowledge of the web ecosystem
Good understanding of BlaBlaCar's values & vision
Enjoy working as a team-player & learning from others
Experience in customer service an asset
Knowledge & experience with BlaBlaCar & BlaBlaBus products a plus
A few practical details about the role
- Start: As soon as you are ready!
- Location: Paris HQ, including remote hours from home on weekends and/or evenings
- Contract: 6 months full time contract (CDD) - Set weekly schedule to be discussed
- Compensation: 12/ hour gross
What we offer all of our employees
- The opportunity to have a meaningful impact, building a CO2-saving global travel network enabling strong human connections too
- A strong Fun & Serious company culture
- An international environment with a team counting 35 nationalities, serving a global member-base from 8 offices around the world (Berlin, Kiev, Madrid, Milan, Moscow, Paris (HQ), So Paulo, Warsaw)
- State-of-the-art office spaces, in a great location
- A start-up spirit grounded in agility & teamwork
- Bi-Weekly team-all BlaBlaTalks to learn from each other
- Weekly Tech Demos, so that we're all up to date with where our product stands
- Free carpooling to live our value Be The Member.
What is next
If you are ready to join our exciting journey, please apply below. You may upload your resume in French or English, in PDF format. You will have to answer a few questions in French.
We will review your application within the next two weeks. If your profile fits our requirements, we will send you a video test. We will then invite you for various interviews with our Community Relations Team.
Please note that only complete applications will be reviewed by our hiring team & that all your information will be kept confidential.
BlaBlaCar is an equal opportunity employer. We celebrate diversity & are committed to creating an inclusive environment for all employees.