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Peloton // connected indoor fitness cycles
Houston, TX    Posted: Thursday, February 20, 2020
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Master Technician


  • Responsible for the configuration, quality, & accuracy of Peloton products
  • Understanding of spare parts & routine product repairs
  • Ensure specified processes, procedures, & reporting methods follow build instructions
  • Provide training, development, & feedback to the team on service repairs
  • Provide superior customer service in educating customers on product repair, maintenance & usage
  • Perform in-home product repairs & maintenance
  • Serve as Peloton product expert & brand ambassador
  • Troubleshoot Peloton product issues & successfully complete repairs in members home
  • Ensure hardware & software of the product is functioning properly after each service
  • Properly record & replenish the inventory & spare parts in the service vehicle
  • Responsible for the certification of refurbished product in the warehouse
  • Oversee the refurbishment process of Peloton product & ensure every refurbished product meets Peloton standard & quality


  • An outgoing, dynamic personality, & excellent presentation skills
  • Excellent customer service skills
  • Ability to work well both independently & in a team atmosphere
  • A passion for fitness & exercise
  • Good problem solving skills, & the ability to troubleshoot problems & think on your feet
  • Capable of excellent documentation & tracking data
  • Maintain a safe & clean environment at all times
  • Ability to deal effectively with a wide range of personalities
  • Must have a valid driver's license & a clean driving record
  • Ability to lift up to 80 lbs with assistance
  • Flexible schedule; ability to work nights, weekends, & holidays as necessary

This position may involve driving long distances to each service stop throughout the day. Ideal candidates must be able to perform physical activity for their full shift. Hours vary but typically begin between 7AM-9AM & end before 9PM.


Founded in 2012, Peloton is an innovative tech company that has transformed the at-home fitness experience by creating products that merge high-design with modern technology to provide at home access to live streaming & on demand fitness classes led by elite instructors. With a state of the art studio, the best instructors & content distribution, Peloton delivers an intense high-energy workout that motivates, while positively changing the mind & body all from your home.

As a company Peloton believes in taking risks & continuously challenging the status quo by continuously innovating & improving. We put our users, members, & customers first & we obsess over every touch point of the member experience be it the studio, product or showroom. We like to hire the best & encourage all our associates to think like owners. Most importantly, we know that together we go far.

Pay for our Master Technician role for Salt Lake City is set at $20/hour.


  • Comprehensive Health Insurance (Medical, Dental, Vision)
  • Life & Disability Insurance
  • 401(k) with an employer match of up to 4%
  • Flexible spending accounts for Healthcare, Dependent, & Commuter Expense
  • Perks: Product Deals, Educational Assistance of up to $5,250/year, Pet Insurance, College Loan assistance, & various lifestyle discounts
  • Carrot Fertility
  • Employee Stock Purchase Program
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