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FanDuel // one-day fantasy sports
 
New York    Posted: Friday, March 05, 2021
 
   
 
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JOB DETAILS
 

ABOUT FANDUEL GROUP

FanDuel Group is a world-class team of brands & products all built with one goal in mind  to give fans new & innovative ways to interact with their favorite games, sports, teams, & leagues. Thats no easy task, which is why were so dedicated to building a winning team. And make no mistake, we are here to win, but we believe in winning right. That means well never compromise when it comes to looking out for our teammates. From our many opportunities for professional development to our generous insurance & paid leave policies, were committed to making sure our employees get as much out of FanDuel as we ask them to give.

FanDuel Group is based in New York, with offices in California, New Jersey, Florida, Oregon & Scotland. Our brands include:

  • FanDuel  A game-changing real-money fantasy sports app
  • FanDuel Sportsbook  Americas #1 sports betting app
  • TVG  The best-in-class horse racing TV/media network & betting platform
  • FanDuel Racing  A horse racing app built for the average sports fan
  • FanDuel Casino & Betfair Casino  Fan-favorite online casino apps
  • FOXBet A world-class betting platform
  • PokerStars The premier online poker product

THE POSITION

Our roster has an opening with your name on it

Join a place where innovation, creativity, customer/business focus, continuous improvement, automation & operational objectives are a way of life & love what you do.

Were a company that doesnt stop until a job is finished, with a goal to consistently test our limits & exceed expectations. As a member of our technology team, youll have the opportunity to work on dynamic projects, collaborative environment where innovative thinking is encouraged. Working with the development team & other engineers, you will conduct system analysis of operational issues to include automation, troubleshooting, & problem solving. You will be charged with monitoring the production environments, ensuring proactive management of events, active vendor management & proper systems optimization to maximize availability of critical services.

The role of a Service Manager is to act as a guardian of availability of customer facing products, ensuring operational processes comprising of Incident, Problem & Change are fit for purpose to drive highly available experience of Fanduel services for our customers.

We are looking for someone with excellent communication skills & the ability to act as liaison, delivering information both to technical & non-technical teams.

THE GAME PLAN
Everyone on our team has a part to play

  • Proactively identify opportunities to improve operational procedures & lead initiatives to implement them
  • Act as a point of engagement for stakeholders across the business who need to liaise with Technology where operational capability is concerned
  • Working closely with all technology & business areas to champion operational excellence, contributes to regular improvement session & identities opportunities to deliver value
  • Define, operate & embed operational processes across all product verticals
  • Define key operational KPIs & formulate actions plans on an ongoing basis across technology & business areas to drive excellence
  • Deliver accurate & timely insight reporting in-line with key operational metrics to stakeholders
  • Communicate to senior stakeholders during & after incidents, or high risk & key event periods
  • Responsible for liaising with functions to ensure that operational readiness is maintained at the highest level for new & existing services
  • Contributes to project & change initiatives to bring IT Ops perspective to the outcomes to ensure risks are being properly managed, & correct stakeholder are engaged & appraised  
  • Contributes to a no-blame culture to ensure post mortem activity drive tangible actions across all areas
  • Manages contact with all parties including 3rd parties to ensure operational SLAs & agreed & maintained

Competencies

  • Strong influencer, with excellent communication skills with the ability to translate technical detail into digestible actionable information for senior stakeholders
  • As an individual contributor they will be able to bring people with them during potentially challenging times, to help deliver the right outcome for the group
  • Has a customer-first mentality with the customer experience at the forefront of what we do
  • Maintains calm under pressure & capable of working in the demanding environment of mission-critical services
  • Passionate about risk identification, sizing & reduction with collaboration with technical owners to maximize availability
  • Approachable & a self-starting working with senior level with minimal supervisor
  • Comfortable with ambiguity & shaping structure on situations that require it

What were looking for in our next teammate 

  • Must pass all relevant background security checks
  • Must be licensed in each state as required by those jurisdictions
  • A minimum of 2+ years professional experience preferred in similar role
  • A minimum of 2+ years professional experience preferred in an e-commerce role with significant focus on online or mobile applications

THE CONTRCT
We treat our team right
Competitive compensation is just the beginning. As part of our team, you can expect:

  • An exciting & fun environment committed to driving real growth
  • Opportunities to build really cool products that fans love
  • Mentorship & professional development resources to help you refine your game
  • Flexible vacation allowance to let you refuel
  • Hall of Fame benefit programs & platforms
 
 
 
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