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ABOUT FANDUEL GROUP
FanDuel Group is a world-class team of brands & products all built with one goal in mind to give fans new & innovative ways to interact with their favorite games, sports, teams, & leagues. Thats no easy task, which is why were so dedicated to building a winning team. And make no mistake, we are here to win, but we believe in winning right. That means well never compromise when it comes to looking out for our teammates. From our many opportunities for professional development to our generous insurance & paid leave policies, were committed to making sure our employees get as much out of FanDuel as we ask them to give.
Our brands include:
- FanDuel A game-changing real-money fantasy sports app
- FanDuel Sportsbook Americas #1 sports betting app
- FanDuel TV "The Bettor Sports Network" bringing live sports & interactive content to the games fans care about most
- FanDuel Racing A horse racing app built for the average sports fan
- FanDuel Casino & Betfair Casino Fan-favorite online casino apps
- FOXBet A world-class betting platform & affiliate of FanDuel Group
- PokerStars The premier online poker product & affiliate of FanDuel Group
THE POSITION:
Our roster has an opening with your name on it
FanDuel Group is looking to expand its VIP department for our online casino, online sportsbook, Daily Fantasy Sports, & TVG. We are looking to recruit a VIP Account Manager to look after our most important clients. As a VIP Account Manager, you will be managing a portfolio of high net worth customers, looking to build strong relationships with our VIP customers in order to increase their loyalty, & provide an excellent all-round experience. This position will be in a customer facing environment that requires a good understanding of VIP service & a genuine passion for the online gambling industry. We are ideally looking for someone that will work remotely & currently lives in Sulphur Springs, West Virginia.
THE GAME PLAN:
Everyone on our team has a part to play
Manage & retain a portfolio of High Value Players
Provide an enhanced proactive one stop service to encourage loyalty
Collect & document customer profiles
Develop relationships & offer tailored rewards through regular correspondence
Work alongside other FanDuel departments to increase player activity & drive revenue
Meet pre-determined productivity, quality, & Service Level Agreement targets
Provide detailed reports on your Customer Portfolio
Monitor individual customer performance to ensure that bonuses, gifts, & hospitality invitations are offered in accordance with business requirements
Meet & host VIP's at Hospitality events
Deliver against company responsible gaming protocols
Opportunity to mentor & develop VIP Hosts within the team
THE STATS:
What we're looking for in our next teammate
Minimum 2 years of experience in high end customer service field preferred
Excellent verbal & written communication skills
Business to Customer Sales experience preferred
Knowledge of online gaming industry essential
Passionate about providing top level service
Confident & people focused personality
Excellent analytical skills & experience with Excel
Strives to meet targets & deadlines
Excellent organizational & planning skills
Understanding of Marketing processes preferred
Willing & able to work non-traditional business hours
Travel for this role is expected around 25% of the time
THE CONTRACT:
We treat our team right
Competitive compensation is just the beginning. As part of our team, you can expect:
- An exciting & fun environment committed to driving real growth
- Opportunities to build really cool products that fans love
- Mentorship & professional development resources to help you refine your game
- Flexible vacation allowance to let you refuel
- Hall of Fame benefit programs & platforms
FanDuel Group is an equal opportunities employer. Diversity & inclusion in FanDuel means that we respect & value everyone as individuals. We don't tolerate bias, judgement or harassment. Our focus is on developing employees so that they reach their full potential.
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