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Oscar Health // health insurance
 
Sales, Full Time    Tempe, Arizona, United States    Posted: Friday, April 02, 2021
 
   
 
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JOB DETAILS
 

Hi, we're Oscar. Were hiring a Cigna+Oscar Account Advisor to join our Service Operations team in our Tempe, AZ office. 

Oscar is a technology-driven, consumer-focused health insurance startup founded in 2012 & headquartered in New York City. Our goal is to make health insurance simple, transparent, & human. We need your help to do so.

About the role:

As an Account Advisor your main role is to support top producing brokers & general agents for our Cigna + Oscar partnership. Acting as a single point of contact for your assigned regions, Account Advisors will be focused on driving seamless support for brokers & general agents with the ability to build strong rapport. In addition to working side-by-side with our Sales Executives, youll also be working with stakeholders across Oscar making it easy for brokers to navigate our tools & support our members.

You will report into the Broker Support Account Team Lead.

Responsibilities:

  • Gain a deep understanding & maintain a mastery of Cigna+Oscar plans, benefits, & networks with the ability to educate others on our products across Cigna+Oscar markets.
  • Partner with Sales Executives to set up Oscars distribution network in new Cigna+Oscar markets, & to reinforce it in existing markets.
  • Facilitate quotes on behalf of the brokers & GAs in your assigned market 
  • Collaborate with Oscars Eligibility, Billing, & Member Services teams to resolve complex issues.
  • Own outbound & email communications for key broker points of contact for their assigned region
  • Daily Cross collaboration with Sales Executives in order to build strong relationships with key brokers 
  • Manage escalations related to your assigned region on trending issues in order to meet required SLAs 
  • Report out on key performance indicators for assigned region 
  • Audit & update workflows relating to scope of work with the ability to identify trending issues & work to drive needed improvement 
  • Constant communication with Broker Support Specialists & Broker Guides educating on broker updates & issues on a weekly basis

Requirements:

  • 3+ years of customer support/service experience 
  • Experience handling complex b2b client escalations & working cross functionally to resolve in a timely manner
  • Experience in using various platforms such as Salesforce, Jira, & G Suite
  • Advanced computer literacy skills with experience using CRM & knowledge management tools to resolve client issues
  • Experience using database tools such as jira, periscope, tableau, excel
  • Experience handling complex client escalations & working cross functionally to resolve in a timely manner

Bonus points:

  • Healthcare experience and/or broker license 
  • Previous B2B client relations experience
  • Experience in using various platforms such as Salesforce, Jira, & G Suite

Life at Oscar: 

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves & find both belonging & support. We're on a mission to change health care -- an experience made whole by our unique backgrounds & perspectives.

We encourage our members to care for their whole selves, & we encourage our employees to do the same with comprehensive medical benefits, generous paid-time off, paid parental leave, retirement plans, company social events, stocked kitchens, wellness programs, & volunteer opportunities.

Reasonable Accommodation:

Oscar applicants are considered solely based on their qualifications, without regard to applicants disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.

Pay Transparency Policy:

Oscar ensures that you won't be discharged or discriminated against based on whether you've inquired about, discussed, or disclosed your pay. Read the full policy here.

 
 
 
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