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Twilio // platform for building messaging applications
Irvine, California    Posted: Monday, August 08, 2022
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See yourself at Twilio

Join the team as our next Territory Analyst, Strategic Planning

Who we are & why were hiring

Twilio powers real-time business communications & data solutions that help companies & developers worldwide build better applications & customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia & Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism & all forms of oppression & bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, & we're looking for more builders, creators, & visionaries to help fuel our growth momentum.

About the job

The Segment Sales Strategy Team is looking for a Territory Analyst to join a fast paced, high impact Strategic Planning Team to deliver & own all responsibilities related to Sales Territories. This includes carving & maintaining territories, owning the Sales Ops case queue & becoming deeply well versed in the Sales Rules of Engagement.


In this role, youll:

  • Own building & executing in territory carves for fiscal year planning along with year-round support
  • Own the quantitative data analysis, insights generation, modeling & the ability to structure & design a territory plan based upon a sales capacity & headcount model
  • Meet with internal stakeholders & sales leadership to ensure territories are carved in line with the GTM strategy, while maintaining focus on territory equitability
  • Own the Sales Operations case queue within Salesforce & other channels; work directly with the GTM Sales Team to efficiently provide support & close cases accurately based upon the Rules of Engagement
  • Partner with Sales Strategy to ensure all territories are assigned to the appropriate AEs based upon workforce management


Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, & we encourage everyone who meets the required qualifications to apply. While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!


  • Strong experience building & maintaining sales territory models (preferably in a SaaS industry)
  • Strong Microsoft Excel/Google Sheets proficiency
  • Developed business judgment & critical thinking skills with the ability to use data to quickly develop strategies & make decisions
  • Strong cross-functional communication skills to present findings & gather feedback from key business stakeholders


  • Salesforce experience (Cases & Account Maintenance)
  • 3+ years of professional working experience in a related field (Sales Operations, Revenue Operations, Territory Operations, etc.)


This role will be remotely based in the U.S. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental & wellness leave, healthcare, a retirement savings program, & much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, & are always up for trying new things. That's why we seek out colleagues who embody our values something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering & donation efforts.

So, if you're ready to unleash your full potential, do your best work, & be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

  • Non-Sales: Additionally, this role is eligible to participate in Twilio's equity plan.

The successful candidates starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, & geographic location within the state. This role is also eligible to participate in Twilios equity plan & for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state & local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities & disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at

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