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Critical Mass // digital experience design agency
Sales, Full Time    New York    Posted: Thursday, July 07, 2022
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The Senior Account Manager has responsibility for managing & growing the client relationship on one or more accounts under the direction of a VP, Client Partner. The Senior Account Manager provides client & project team leadership, develops mid-senior level client relationships & is regarded by the client as a trusted advisor. The Senior Account Manager serves as the leader of a specific Critical Mass project team, which partners with a specific vertical client set. He or she is responsible for client satisfaction, account revenue growth, & overall business profitability in services delivery.



  • Manages project relationship with select client organization
  • Responsible for the success & satisfaction of individual client relationship(s)
  • Build relationships with senior managers within client organization
  • Responsible for client satisfaction, while targeting 100% client reference-ability
  • Leads projects/initiatives to conclusion/delivery
  • Creates opportunities for deeper collaboration & interaction & reinforces the clients status as an innovative participant in the creation of cutting-edge solutions
  • Understands all disciplines enough to provide a quality assurance check of project deliverables & has a point of view of best practices & solutions across functions
  • Provides leadership, support & ongoing guidance to members of the project team
  • Provides Critical Mass internal teams with appropriate insight into clients strategic business initiatives
  • Has a point of view on industry structure, trends, initiatives, & issues
  • Has a point of view of best practices & solutions across functions
  • Provide Critical Mass Executive Sponsor, VP, Client Partner or Account Director with insights into organizational opportunities for cross & up-sell opportunities
  • Oversees the development of detailed proposals & statements of work with the support of core team members including an Account Director, VP, Client Partner or member of the executive management team.
  • Significantly grows the client relationship in terms of revenue generated & account profitability
  • Proactively sells & manages customer expectations & communicates project & profit risks to Critical Mass team & client



  • 5+ years of Account Management experience in an Internet Marketing or Advertising Online Media
  • Experience working with complex clients delivering annual services revenues in excess of $2MM each
  • Experience with customer loyalty initiatives & database & direct mail marketing campaigns
  • Experience with site development, specifically involvement in large scale site design, build-out & maintenance/enhancements
  • Proven skills as a product or category (strong retail category management experience is desired)
  • Bachelors degree or higher in one of the following areas: business, marketing, communications, e-business engineering or computer science
  • Demonstrated understanding of Customer Relationship Management, Content Management, Analytics, Digital Marketing, eCommerce, & Internet Technologies
  • Knowledge of programs, projects & knowledge management processes & toolsets
  • Demonstrated skills in negotiation & leadership
  • Demonstrated excellence in written & oral communications, including outstanding presentation skills
  • Possesses a comprehensive & detailed knowledge of issues within e-business, which includes a strong working knowledge of third-party solution providers
  • Demonstrated excellence in interpersonal skills, especially in situations involving consensus & team building with strong problem solving skills related to program & account management
  • Ability to handle multiple tasks simultaneously
  • Team orientation, particularly working with remote or decentralized team
  • Keen sense of creative thinking & problem solving

Critical Mass is an equal opportunity employer that is committed to diversity & inclusion in the workplace. We do not tolerate discrimination on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you are an individual with disabilities who would like to request an accommodation, please reach out to

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