As Global Solutions Director you are the subject matter expert with best in class product expertise.
You are confident to drive C-level pitches & difficult client meetings you act as Adform product evangelist. You represent Adform on industry events, our product on stage & are a competent & inspiring sparring partner to our Product Management. You have both the ability to deep dive into technical subjects as well as excellent relation-building & communication skills that allow you to sell compelling stories to an executive level audience.
Listen into markets, understand common patterns & coach our Sales & Services teams on product specific industry trends & our overall product strategy. Partner with sales to develop demonstrations, presentations, proposals & ROI models. You advance our competitive intelligence on industry players & are capable to alert on trends & next big business bets. Drive permanent exchange of knowledge & industry standards across our Solution teams & provide the best in class service excellence across the globe. Develop the value proposition & right story as part of our platform approach for your specific product & partner with Product Marketing to build the right material.
Use your influencing & relationship-building skills & provide stellar client service, research & market analysis. You anticipate how strategic decisions are made.
You persistently explore & uncover the business needs of our Tier X clients & understand how our products will grow their business. Work closely with them & set the vision & strategy for how their advertising can beat their goals.
- Directly reports to VP of Global Solutions & Service Excellence
Direct report is connected to a manager by a hard line.
Functional & supervisory management includes responsibility for scope of work, daily activities, performance, results & other people management related activities.
- Collaborates with Solution Specialists, Solution Consultants, Product Management & Sales
Collaboration is connected to a manager or team by a dotted line.
A Collaborator is not authorised to issue directives but supports in making these decisions & is responsible for developing the knowledge excellence of the product, market or client, communication management, quality assurance & business goals alignment.
- Belongs to Services & Operations department, part of Global Solutions Team
- Makes individual contributions with no direct managerial responsibility.
- Educate Solution Specialists & - Consultants globally to make sure they have the latest understanding & updates of your product offerings - make them part of your vision
- Stakeholder to drive the knowledge & skills excellence across the organisation for both Sales & Services teams & share best practices across regions
- Orchestrate the Subject Matter Expert Program across the company & build the service as well as product excellence layer within the services group
- Manage the relationship between the regional Commercial leadership & the Platform Solutions team in order to unlock revenue potential & reach common strategic business & revenue goals
- Be a liaison between Clients, Adform Product Management & Development teams in order to provide feedback from clients & drive execution
- Represent Adform on industry events & be a competent sparring partner
- Work closely with Product Management & Development teams on product innovation, share the feedback & insights from the market & competition
- Align with Product Marketing to build best in class material for Sales & Services teams & tell the right story
Clients & Service Partner
- Become a trusted product & industry expert & maintain relationships with Adforms Tier X media agencies, advertisers & publishers providing highest solutions-oriented service & commitment
- Attend meetings with our most strategic clients to oversee market trends & requirements
- Assist with global RFP's & client onboardings, based on own product competency
- Conduct & standardize workshops that help to identify the value our platform brings to clients & demonstrate the business impact through financial modeling
- Provide frameworks, workshop concepts & trainings to Adform Sales & Services on the above
- Continuous collaboration with strategic Tier X clients to ensure education, proactive support & implementation across the client organization