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Warby Parker // boutique-quality eyewear retailer
Engineering, Full Time    New York City    Posted: Monday, March 21, 2022
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Warby Parker is seeking a motivated IT Network Engineer to join our Technology team. In this role, youll use your technical skills to solve problems & engineer solutions that build, maintain, & monitor the networks that power Warby Parker day in & day out. Our ideal candidate is an outstanding collaborator with razor-sharp attention to detail & strong critical & analytical thinking skills. If you're a motivated Network Engineer who takes your work seriouslybut not yourselfyou may be just what we're looking for. Read on!

What youll do:

  • Ensure our offices, labs, & stores work seamlessly, with minimal network & internet-related disruptions
  • Monitor the operational health of our network infrastructure & provide long-term solutions for issues 
  • Work closely with our IT & Security teams on process, documentation, troubleshooting, & securing our network infrastructure
  • Liaise with vendors to resolve network-related support tickets
  • Create automation to reduce internet outage recovery
  • Take proactive measures to improve monitoring & action-oriented alerting
  • Collaborate with colleagues on improving workflows for network support & implementation of new location build-outs
  • Mentor IT Support Engineers in network troubleshooting & solutions

Who you are:

  • Backed by an impressive track record of deploying solutions & building relevant processes & documentation
  • Experienced in cloud-based & SD-WAN network solutions (Meraki, Viptella, Mist, ExtremeIQ, IDS/IPS) 
  • Knowledgeable about network monitoring & alerting (Solarwinds, Zabbix, PRTG, Datadog, Syslog, SNMP)
  • An expert troubleshooter who is fluent with ping, traceroute, Nmap, & netcat, & tcpdump/Wireshark
  • Proficient in network & VPN protocols (TCP/IP, OSPF, BGP, IPSec, GRE, DMVPN, AutoVPN)
  • An expert in Firewall technologies (Checkpoint, Palo Alto, Cisco ASA, Juniper, pfSense, Cisco ZBF) 
  • Proficient with Cisco iOS (Catalyst & ISR configuration, maintenance, troubleshooting: ACLs, Etherchannel, NAT, STP, trunking, VLANs, QoS)
  • Knowledgeable about WiFi, including planning, mapping, installation, configuration, troubleshooting, & support, 
  • Knowledgeable about ISP delivery (broadband, DIA, cellular service, & cellular hardware)
  • Possessing a knack for network automation (Ansible, Python, Netmiko, Meraki APIs, Slack integrations)
  • Ready & eager to take on AWS networking infrastructure (VPC design & peering, transit gateway, VPN appliances, HA architecture)
  • A skilled communicatorwith both internal & external stakeholderswho has strong organizational experience 
  • Able to work after normal business hours when required 
  • Not on the Officer of Inspector Generals List of Excluded Individuals/Entities (LEIE)

Extra credit: 

  • Experience in a support-based role for a large distributed enterprise, Retailer, or MSP
  • Certified in CCNA, Meraki ECMS, Network+
  • Familiarity & passion for Zero-Trust Architecture
  • Understanding of raw construction site processes & procedures like MDF/IDF planning
  • Skilled in security systems including secrets/passphrase management, LDAP/RADIUS/AD, certificate-based authentication, EAP-TLS, 802.11x, SAML (GSuite, Okta)

Some benefits & perks of working at Warby Parker:

  • Health, vision, & dental insurance
  • Flexible My Time vacation policy
  • Retirement savings plan with a company match
  • Parental leave (non-birthing parents included)
  • Cell phone plan reimbursement
  • Free eyewear, plus discounts for friends & family
  • And morejust ask!
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