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FanDuel // one-day fantasy sports
 
Jersey City    Posted: Monday, December 06, 2021
 
   
 
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JOB DETAILS
 

ABOUT FANDUEL GROUP

FanDuel Group is a world-class team of brands & products all built with one goal in mind  to give fans new & innovative ways to interact with their favorite games, sports, teams, & leagues. Thats no easy task, which is why were so dedicated to building a winning team. And make no mistake, we are here to win, but we believe in winning right. That means well never compromise when it comes to looking out for our teammates. From our many opportunities for professional development to our generous insurance & paid leave policies, were committed to making sure our employees get as much out of FanDuel as we ask them to give.

FanDuel Group is based in New York, with offices in California, New Jersey, Atlanta, Florida, Oregon & Scotland. Our brands include:

  • FanDuel  A game-changing real-money fantasy sports app
  • FanDuel Sportsbook  Americas #1 sports betting app
  • TVG  The best-in-class horse racing TV/media network & betting platform
  • FanDuel Racing  A horse racing app built for the average sports fan
  • FanDuel Casino & Betfair Casino  Fan-favorite online casino apps
  • FOXBet A world-class betting platform & affiliate of FanDuel Group
  • PokerStars The premier online poker product & affiliate of FanDuel Group

THE POSITION

Our roster has an opening with your name on it

FanDuel Group is looking to expand its VIP department for our online casino, online sportsbook, Daily Fantasy Sports, & TVG. We are looking to recruit a VIP Manager of Partnerships & Rewards to look after our most important relationships.

As a VIP Manager of Partnerships & Rewards, you will be managing the day-to-day communications with all partnerships (existing or new) & enhancing the reach through these networks to bring new VIP players onboard & further develop the VIP rewards program. Your role is to establish long-term nurturing relationships ensuring continued engagement, satisfaction & loyalty for the business.  In this position you will have the responsibility & opportunity to build & shape the rewards structure for VIP.  This includes creation, execution, promotions, events & budget management.

THE GAME PLAN
Everyone on our team has a part to play

  • Create a network of vendors who can provide rewards to VIP customers as part of the overall VIP strategy
  • Develop deep relationships, both internally & externally & build upon those relationships to scale partnerships
  • Plan & drive multiple projects, maintaining end-to-end accountability for partner satisfaction & overall delivery excellence
  • Commercially focused to ensure priorities are driven based on ROI & Strategic Value
  • Regular meetings with internal VIP operations teams & stakeholders to drive new launches & projects
  • Lead the development & execution of VIP reward strategy & roadmap across the business
  • In depth analysis of every partnership execution to provide success metrics & optimize future partnerships
  • Development of user flows, sponsorship toolkits, creative guidelines, specs that provide clarity on what is needed from all partners / stakeholders
  • Design & execute additions to the VIP rewards program that are profitable, innovative & drive incremental revenue across all VIP products, with the focus being on consistently providing exceptional & memorable experiences for VIP players.
  • Work with partners with a primary aim to acquire & retain VIP customers
  • Develop & track budgets with VIP team to ensure utilise the player entertainment budget effectively
  • Manage tracking tools for all partnerships
  • Establish, monitor & report on goals & KPIs
  • Collaborate with other departments to increase VIP brand loyalty & enhance the customer experience while maintaining VIP standards
  • Monitor & report on competitive activities to ensure the VIP rewards program is proactively & positively perceived verses competitor activity
  • Provide recommendations for new VIP rewards & implement new program features
  • Deliver against company responsible gaming protocols

THE STATS

What were looking for in our next teammate

  • Minimum 2 years of experience in high end customer service field preferred
  • Excellent verbal & written communication skills
  • Business to Customer Sales experience preferred
  • Knowledge of online gaming industry essential
  • Passionate about providing top level service
  • Confident & people focused personality
  • Excellent analytical skills & experience with Excel
  • Strives to meet targets & deadlines
  • Excellent organizational & planning skills
  • Understanding of Marketing processes preferred
  • Willing & able to work non-traditional business hours
  • Travel for this role is expected around 25% of the time

THE CONTRACT
We treat our team right

Competitive compensation is just the beginning. As part of our team, you can expect:

  • An exciting & fun environment committed to driving real growth
  • Opportunities to build really cool products that fans love
  • Mentorship & professional development resources to help you refine your game
  • Flexible vacation allowance to let you refuel
  • Hall of Fame benefit programs & platforms

FanDuel Group is an equal opportunities employer. Diversity & inclusion in FanDuel means that we respect & value everyone as individuals. We don't tolerate bias, judgement or harassment.  Our focus is on developing employees so that they reach their full potential.

 
 
 
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